Address
Form of workJOB SUMMARY
At Houston Methodist, the Biomedical Radiology Services (Svcs) Engineer position is responsible for repairing and inspecting of radiology equipment for safety and performance, and documenting findings. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and efficiency of the organization's patient care radiology equipment program. Ensuring full compliance with all manufacturers, regulatory, institutional, and departmental guidelines, the Biomed Radiology Svcs Engineer position instructs clinical personnel in the proper operation of radiology equipment. This position is responsible primarily for providing on-the-job training in radiology equipment maintenance, working with hospital inspections/audits, and serving as technological consultants for other hospital staff (i.e., physicians, administrators, IT, etc.)
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Focuses on patient/customer safety
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally rounds with patients/customers to ensure their needs are being met
- Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization vision, fulfills the mission and abides by the I CARE values
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
- Facilitates open, professional (verbal, nonverbal, written) communication to obtain access to equipment, resolve equipment issues and achieve mutual understanding, role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional, providing the highest quality service during every customer encounter. (EF)
- Provides in-service training for physicians, nurses, Biomedical department staff and other contract personnel in the proper and safe operation of radiology equipment and emerging technologies and effective use of current systems. (EF)
- Conducts self in a manner that is congruent with cultural diversity, equity, and inclusion principles. Drives initiatives towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability. (EF)
SERVICE - 25%
- Performs repair and calibration of radiology equipment. Maintains operational status of test equipment and tools. (EF)
- Ensures timely dispatch closure for all installations, field modifications and upgrades. Assists with technician service calls and serves as an escalation point of contact. (EF)
- Troubleshoots, maintains, and repairs assigned patient medical equipment as per manufacturer established specifications. Defines and evaluates technical problems and develops possible solutions. (EF)
QUALITY/SAFETY - 30%
- Performs operational, safety, and performance tests of radiology equipment according to manufacturer's specifications and established policies and equipment maintenance standards. (EF)
- Identifies and reports unsafe or malfunctioning equipment and unsafe operational practices to department management. Participates in root cause analysis meetings. Reports any unsafe practices of situations with potential for patient or personnel harm to department management. (EF).
- Collaborates with vendor and performs evaluation of clinical equipment and accessories to assure compliance with the safety, network security and efficacy requirements. (EF)
- Participates in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. (EF)
- Organizes and coordinates maintenance activities and related documentation. (EF)
FINANCE - 15%
- Recommends or establishes inventory of replacement parts and accessories for radiology equipment. Uses data from Computerized Maintenance Management System (CMMS) to identify cost saving opportunity through changes in maintenance strategy or replacement of equipment and systems. (EF)
- Consults with various stakeholders to evaluate needs, desires, projections, costs, and technical considerations for current and future needs and recommend optimum equipment utilization (EF)
GROWTH/INNOVATION - 10%
- Evaluates and recommends new ideas and technology that improve medical equipment quality, safety, and service. Recommends modifications to radiology equipment. (EF)
- Establishes rapport with other hospitals through biomedical network connections to keep abreast with best practices of the industry. Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
o Associate’s degree in related field OR successful completion of Military BMET training
o Formal technical school training in radiology equipment service
EXPERIENCE REQUIREMENTS
o Five years of experience in a healthcare-related environment
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o None
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Familiar with diagnostic troubleshooting of radiology equipment
o Skilled in the use of standard and specialized test equipment and tools used for the maintenance of radiology equipment
o Technical judgment, knowledge of FDA, AAMI, AHA, and ECRI standards and practices
o Maintains current knowledge of regulations, laws, and standards which apply to medical instrumentation
o Demonstrates high service standards, such as responding in a timely manner to customer requests, and identifying and anticipating customer requirements, expectations, and needs
o ability to energize, develop, and build rapport at all levels within the organization
o Knowledgeable of and ensures compliance with all hospital, biomedical service organization policies and procedures, applicable laws, and regulations as they apply to this position
o Ability to multi-task and manage competing priorities
o Effective knowledge of Microsoft Office Suite
o Effective knowledge of DNV, FDA, and CAP standards and practices
o Skilled in using computerized Medical Equipment Management System preferred
o Effective Knowledge of AAMI, NFPA, ECRI, and AHA standards and practices preferred
o Training in ISO 9001:2015 auditor or lead auditor preferred
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs Yes
Business professional Yes
Other (dept approved) No
On-Call* Yes, as required by entity/department for operational need
*Note that employees may be required to be on-call during emergencies (i.e., Disaster, Severe Weather Event, etc.) regardless of selection above
Travel**
May require travel within Yes
Houston Metropolitan area
May require travel outside Yes
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: Work hazards are those associated with patient care environment, including infections, and those associated with repair of electronic equipment, including electrical shock, burns, and injury from tools and equipment
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
