Radiology Scheduler - Houston Premier Radiology - Houston, Tx.

Capitol Imaging Services, LLC. has been in business since 1973. The company is a dynamic and growing company looking for an enthusiastic and energetic candidate to add to our Call Center team. Capitol Imaging Services, LLC has several locations in the New Orleans metro market. Our commitment to quality care and patient satisfaction means every member of our staff plays a vital role in a patient's journey towards healing.

We currently have an opening for aFull-time Radiology Schedulerwho is a talented individual possessing a solutions-oriented mindset, the ability to communicate effectively and efficiently both verbally and in written format to a variety of individuals, has experience speaking with customers over the telephone and the ability to attract first time customers and retain long-term customers by providing world-class customer service with a “patients first mentality”.

We are looking to hire an efficient scheduler to ensure that patients are correctly scheduled for radiology appointments and procedures. The scheduler’s responsibilities include rescheduling and canceling appointments, scheduling referral appointments, and verifying patient’s demographical information. You should also be able to ensure that sufficient time is allocated to each appointment.

The ideal candidate is a fast learner with a demonstrated ability to multi-task and work in a fast pace busy environment utilizing a phone, phone headset and computer, making in bound-outbound calls, remains courteous with customers, patients, referring physician office personnel and employees. CIS needs someone who is dependable, mature, has a good work ethic, has knowledge of medical terminology & anatomy, maintains a professional attitude and is a team player. In addition, the candidate must be proficient at entering data and typing into various software applications. Healthcare and/or Call Center experience preferred a basic understanding of medical terminology. Bi-lingual Spanish or Vietnamese a plus.

To be successful as a scheduler, you should be helpful and courteous when answering telephone calls. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with referring physicians and staff.

Working hours various shifts: Monday - Friday

We offer a competitive hourly rate and benefits including:

• • Company provided life insurance and short-term disability insurance.
  • Additional options:
  • Employee, dependent and spouse Life and A D & D insurance
  • Group Medical
  • Group Dental
  • Group Vision
  • 401(K) with company match
  • PTO - paid time off
  • Paid holidays

Essential Duties:

• • Schedules appointments in accordance with patient, physician and/or department requirements; coordinates with other departments as necessary; enters appropriate patient information in the scheduling software.
  • Cancels/reschedules appointments according to physician and patient schedule changes.
  • Demonstrates a good knowledge of insurance procedures including requirements of each plan with which the clinic is contracted. Recognizes and records changes in patient information, updates information in computer. Inform patients of clinic procedures: exam prep, arrival time etc.
  • Excellent written, verbal and phone communication skills.
  • Fast learner from hands-on training.
  • Strong interpersonal skills with both internal and external customers.
  • Superior organizational and problem resolution skills.
  • Strong basic computer software (MS Office) and scheduling software skills.
  • Ability to interact effectively as a member of a team and work collaboratively with other departments.
  • Ability to listen to customers (patients, referring offices and internal colleagues) and to understand and respond positively to their requests.
  • Ability to work without close supervision.
  • Ability to work effectively under pressure and to meet deadlines.
  • Ability to conduct business with attention to ethical considerations.
  • Courteously receiving incoming telephone calls and taking messages as needed.
  • Explaining financial requirements and obligations to patients.
  • Scheduling referral appointments and follow-ups.
  • Filing documents and organizing supplies.
  • Other duties as assigned by management.

Education: High school or equivalent

• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Good communication and organizational skills.
• Good telephone etiquette.