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Form of work
SalaryJOB DESCRIPTION:
We are a Home Care agency seeking an up-beat, compassionate, and professional person to join our team as a full time Bilingual Spanish Scheduler, in the (City, State) area.
Essential Functions and Responsibilities:
- Creating and maintaining client and CAREGiver schedules with an emphasis on high quality care and the development of extraordinary relationships
- Being able to review care plans of new cases with both the clients and the CAREgivers making sure it is well understood before service starts.
- Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.
- Managing last minute call outs and finding appropriate coverage.
- Maintains adequate numbers of available on-call caregivers.
- Responsible for answering the on-call telephone on nights/weekends.
- Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
- Maintain absolute confidentiality of all information pertaining to employees, clients and client's family members
- Perform general clerical duties - prepare correspondence, copying, filing, scanning,
- uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation
- Create and update client and caregiver records to ensure compliance with company policies and procedures
- Maintain organized documentation for caregivers, client files, and payroll
