Financial Opportunity Center Coach (Bilingual Spanish/English Preferred) PM 21

Description:

Why Work at APM?

APM has been servicing the North Philadelphia community since 1970. Financial Opportunity Centers (FOC) help low to moderate income families boost earnings, reduce expenses, and make appropriate financial decisions that lead to asset building through an integrated service model approach. The centers provide individuals and families with services across three critical and interconnected areas: employment services, financial coaching and access to income supports.

All of our jobs are on-site. We do not work remotely.

To show our appreciation to our employees, we offer them:

• 20 Days of Paid Time Off
• 12 Days of Paid Holidays
• Medical Insurance or $100/month medical insurance waiver reimbursement
• Vision, Dental and Life Insurances
• 403b Retirement Plan with APM contribution
• Flexible Spending Accounts
• Short-term and long-term disability insurance
• Mileage Reimbursement
• Company vehicles to do home visits and long-distance trips
• And more!

What Is Your Job?

The FOC Coach provides direct services to low to moderate-income individuals who are enrolled as Financial Opportunity Center participants. Financial counseling and coaching involve an ability to engage and motivate clients, a strong understanding of personal finances, and the ability to teach that knowledge to others. The FOC coach is responsible for assisting clients in developing plans of action that are intended to help the client reach their goals and achieve financial stability. The FOC Coach is expected to focus services in a one on one counseling format. However, the Coach might also conduct classes and workshops on topics such as budgeting, credit building, and banking products.

Responsibilities

• Provide one on one financial counseling/coaching
• Teach clients about the value of their services and engage the client in a long-term relationship
• Assist clients in resolving current financial situations, while providing a wide lens on their financial health to shift the approach to proactive financial management
• Work with clients to complete a very detailed financial assessment
• Work with the client to document a budget and provide strategies for budget improvements
• Access the clients credit report/score and provide strategies for credit building
• Document the client's balance sheet and provide strategies for increasing net worth
• Develop plans of actions and provide tools, resources, and accountability to the client to help them meet their goals
• Understand other services offered by the agency, such as employment services and income supports counseling, and connect the clients to these other services
• Outcome tracking—track the stories and successes of program participants
• Use Efforts to Outcome (ETO), a client management system, to document and reflect the outcome of their clients accurately and in a timely manner
• Completing Combined Financial Assessment (CFA) for financial counseling clients
• Working with the entire FOC team to ensure that any changes to the client's CFA (new job, new benefit, change in credit score) is properly documented
• The financial coach may conduct workshops as a means of outreach and education
• The classes may be part of a larger job readiness class offered by the FOC, or may be occasional workshops to the public
• Develop workshop materials or tailor existing materials to meet the needs of the community
• Workshop topics should be relevant to the community, and may include topics such as: budgeting, savings, banking products, credit building, identity theft, and more.
• Develop relationships with local financial institutions and community organizations
• Work with mainstream financial institutions to understand the needs of the community so they can provide products and services that fit
• Create a network of referral organizations to help you assist the client meet his goals (e.g. local housing counseling agency, legal aid, etc.)

Requirements:

What Skills and Qualifications Do We Ask From You?

• Bilingual in Spanish and English
• A strong understanding of personal finances, particularly in the areas of budgeting, asset building, and credit building
• A bachelor's degree from a four year accredited institution
• Previous work experience in the financial sector (banking, lending, insurance, investments) is a plus
• Strong communication skills, both written and oral
• Previous work experience with the FOC's target population, and/or the ability to provide financial counseling/coaching services in a culturally sensitive manner. A good financial coach is able to relate well to team members and clients
• Proficient in Microsoft Word, Excel, and PowerPoint
• Internet and Resource Savvy

IMPORTANT: APM requires all new hires to obtain the following clearances: FBI, Child Abuse Clearance, Criminal Background, and Medical/TB Test.

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

PM21

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