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Form of workJob Description
Korean Bilingual Patient Care Coordinator
ASSIGNMENT SUMMARY:
ASSIGNMENT SUMMARY:
The Patient Care Coordinator (PCC) will be responsible for developing and implementing organized care management procedures and coordinating inbound and outbound referrals at Kheir Center. He or she will be responsible for maintaining current knowledge of relevant compliance requirements, clinic operations, and managed care programs. He or she will collaborate with the care team and clinic leadership to ensure efficiency and accuracy in referral processing. S/he will assist the PCC team as needed with coordination for urgent referral follow-ups for patients' specialty care and will troubleshoot Patient Care issues and complaints. This person must have exceptional organizational skills with the ability to prioritize their daily workload and handle complex systems and information. The person must also demonstrate ethical conduct and maintain the confidentiality of patient information. The employee must perform job duties with sensitivity to the patient’s diverse cultural backgrounds. The coordinator may also perform clerical functions as needed. He or she must be highly proficient in Microsoft Office programs and other computer functions in order to maintain detailed records. This is an hourly position.
MINIMUM QUALIFICATIONS:
- Minimum High School diploma; Bachelor’s Degree a plus but not required.
- 1 to 2 years of related experience in a fast-paced professional medical environment.
- Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful clinic/department environment exists at all times.
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
- Excellent written and verbal communication skills.
- Excellent time management and organizational skills.
- Excellent computer skills, including email, Microsoft Office (Excel!) & data tracking.
- Ability to work quickly, follow directions and make independent decisions.
- Ability to maintain confidentiality when handling patient medical records.
- Experience in community clinic environment a plus.
- Bilingual English/Spanish or English/Korean required.
- Valid California driver license and insurable driving record required.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Serve as an in‐house expert & coordinator of all patient‐referral options, including criteria, reporting, fees, etc.
- Perform data entry and prepare tracking reports for both internal & external patients.
- Provide feedback to Care Team regarding process improvement.
- Garner & maintain knowledge of Health Plan compliance requirements, medical group operations, and medical terminology.
- Coordinate both inbound & outbound referrals.
- Produce and update databases to track and report relevant transactions.
- Assist the Patient Care Coordinators with closing the referral loop.
- Assist with audits of Quality Measure Requirements.
- Collaborate with the clinical staff to ensure high quality service.
- Work with appropriate staff to develop and implement corrective action plans or practice refinements for quality and process improvements.
- Maintain Patient Care database and up-to-date communications.
- Manage all reporting requirements for referral‐related grants and contracts.
- Stay informed of all federal, state, and local regulations and grant requirements.
- Be flexible with schedule to attend various meetings.
- Other duties as assigned & necessary.
Job Type: Full-time.
Benefits:
- 403(b).
- 403(b) matching.
- Dental insurance.
- Employee assistance program.
- Health insurance.
- Paid time off.
- Vision insurance.
About Kheir Clinic:
The Kheir Clinic is a primary provider of critical in-language healthcare and human services support to the residents of Metro Los Angeles and its neighboring communities. We strive to accommodate underserved residents in the greater Los Angeles area regardless of race, ethnicity, gender, sexual orientation or income.
