- As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community
- Day-to-day duties will include monitoring conversations and enforcing community rules.
- Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience
- Handle a large volume of user interactions and feedback
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Maintains a positive, empathetic, and professional attitude toward users and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPIs
- Performs other duties as assigned
- 4-year college degree or undergraduate with equivalent business experience
- Minimum of 2 years previous experience in content moderation via Discord or Reddit (Open to freelancers)
- Proficient in Korean and English language both verbal and written
- Strong communication skills, both verbal and written Proficient in using computers and various software applications
- Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment
- Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages
- Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling
- Understanding of basic security measures such as requiring two-factor authentication for access to servers
- Familiarity with managing the flow of conversations and keeping conversations on-topic
- Experience and knowledge of Discord/Reddit tools and features
- Familiarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot
- Proficient in using computers and various software applications
PI233320446