Remote Care Coordinator (Bilingual English/Korean)

Remote Care Coordinator

· Remote/WFH

· Monday – Friday

· Salary: $18-20 Dollars/Per Hour

This is not your typical in-office Medical Assistant position. If you are seeking a customary provider office setting to assist providers during exams and collect lab specimens, this is not the job for you. However, if your passion lies in transforming care delivery and contributing to virtual care solutions to improve patient outcomes, keep reading!

RemetricHealth is an industry-leading, fully integrated remote patient monitoring and telehealth technology and service company that helps physician groups, hospitals, home health agencies and payers improve patient outcomes for high-risk patients by monitoring symptoms, vital signs, and medication adherence closely between healthcare visits, alerting healthcare providers if intervention is needed. Our Remote Physiologic Monitoring (RPM) and Chronic Care Management (CCM) programs enable medical teams to provide safe, effective Remote Care that improves patient outcomes, lowers patients medical expenses, empowers patients to be fearless, and live longer lives. Our team is dedicated, mission-driven and seek to work with colleagues who inspire us and share our mission and core values.

We are looking for a tech-savvy, motivated Certified Medical Assistant who likes helping people. You will play a vital role in this new model of patient care delivery, by closely monitoring important health data of our patient population and communicating with, and caring for, patients telephonically and on our digital care platform. You will have a fundamental role in direct patient care. You can make a difference in the patients’ care by connecting with them monthly to provide support and assist the patient to take charge of their health. Use your medical experience and education to build rapport with our patients and help coordinate their healthcare. We will provide training on the product, program, and proper protocol.

The ideal teammate would be:
An extension of the provider to help close the gaps in your patient’s care. As part of our amazing team of clinical staff, you will build a rapport with your patients through monthly calls as you support them through services such as Chronic Care Management (CCM) and Remote Physiological Monitoring (RPM). Furthermore, you will empower patients to meet their goals, guide them in their healthcare journey and advocate for their needs.

The ideal teammate would be able to perform the following:

• Manage and support patients' healthcare needs via phone conversations
• Ensure that daily operational goals and quality metrics are met within standards set forth by RemetricHealth
• Support care management and care coordination services via our software platform
• Maintain frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes

Qualifications:

• Certified Medical Assistant (Current Certification)
• Ability to stay flexible and quickly adapt to new processes, software changes, and priorities
• Knowledge of healthcare terms, conditions, roles, and basic care principles
• A quiet, uninterrupted dedicated workspace ensuring HIPAA compliance is met as well as reliable high-speed internet.
• An ability to develop and build trusting relationships with patients and partner providers
• Interest in operating in a new, exciting clinical program and become an integral player in the development of processes and best practices in caring for RPM & CCM patients
• Must be an empathetic and active listener with the ability to thrive independently in a fast-paced environment
• Experience performing virtual visits with patients and telephonic care management is a plus
• Technically savvy, able to help our patients with basic troubleshooting needs with our mobile application and bluetooth enable devices
• Strong verbal and written communication skills

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Remote
• Telehealth

Application Question(s):

• Are you able to reliably commute to Boca Raton if necessary?

Language:

• English (Required)
• Korean (Required)

License/Certification:

• Certified Medical Assistant (Required)

Work Location: Remote

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근무 형태: 정규직

급여: $18.00 - $20.00 시급

경력:

• Certified Medical Assistant: 5년 (필수)

언어:

• Korean & English Fluently (필수)

근무지 위치: 원격 근무