Enrollment Coordinator - Remote (Bilingual In Korean)

Job Title: Enrollment Coordinators
Start Date: ASAP
Pay Rate - $17 - $19/hour 
Contract to hire
Schedule: Monday - Friday 8:30am-5:30pm PST 
Location: 100% Remote

Must have qualifications/experience: 
1. Must be Bilingual in Korean
2. Must have at least High School diploma
3. Good communication skills
4. Bilingual and fluent in the languages spoken and written
5. Good organization skills.
6. Computer skills to include word processing and excel
7. Personal Qualities
Punctuality, precision with details, creativity, and self-motivation.
Ability to follow directions and perform work independently according to department
Standards. Able to function effectively under time constraint.
Willingness to accept responsibility and desire to learn new task
8. Vaccinated - COVID
Job Summary: 

1. Be at work/cubicle timely based on the work schedule on file and ready to handle
incoming customer calls and assignments professionally; must follow company and
department guidelines for all time off/vacation/overtime requests, especially during
enrollment season

2. Provide general telephone customer service assistance to both MAPD and DSNP
members and providers in a professional manner and provide precise and timely
responses
Inform Member Services Supervisor on any questions or issues encountered
over the phone with members, and any/all member questions or operation
related questions before supervisory personnel provide further direction
Assist with contacting/faxing provider offices when appropriate as part of the
general assistance
Check all voicemail and emails timely

3. Write detailed and precise member phone log for each call received and called out
and all department assigned functions which require documentation; select the
appropriate call category accurately and ensure the consistency of all call log
entries; notify any supervisory personnel when help is needed

4. Assist with member enrollment and disenrollment outbound contact/research and
maintenance of member files, hard copy and all telephone communication must be
kept in the system and in the member file.

5. Coordinate the assembling and mailing of welcome packets, ID cards, and all other
applicable letter/notices to members when is needed