Bilingual* Equine Customer Care Representative

Looking for an Equine Customer Care Representative

Our mission is to transform our patients to reach their peak performance abilities. The Customer Care Representative is the first point of contact with the client. This position must be happy, enthusiastic and helpful. The purpose is to welcome and assist clients in their scheduling needs for their pets by delivering exceptional customer service throughout the clients journey.

As an essential part of the company, the representative’s goal is to listen to the owner's desires and needs in order to provide a path of a smooth transition to see the doctor. This position is also to keep the fast paced clinic flow running smoothly and efficiently by ensuring the owner arrives at their appointment and provided the best service for them and the patient.

This position is also responsible for quickly and efficiently handling clients first contact, client education, answering all questions, smooth transition to the medical team, collecting payments and asking for referrals.

About PEVS:

We work with horse athletes of all disciplines, to service their sports medicine and rehabilitation needs of our patients. We are located on a beautiful 23 acre facility in Ocala, Florida. We are transparent, disciplined, accountable, aligned, results-oriented, and inspirational.

Duties

• Maintaining professionalism while greeting and engaging with customers, and answering phone calls.
• Preparing paperwork for appointments
• Scheduling Appointments and Doctors Routes (for traveling veterinarians) efficiently
• Updating patient and client records
• Following up with clients
• Collecting payment and sending invoices
• Using our online software to check clients in and update clinical notes
• Update Techs and Vets on arrival of clients

Schedule

• Monday - Friday, 8am - 5pm, occassional saturdays for events

This job is ideal for someone who is

• Eager to learn more about the horse industry
• Able to be team player
• Can adapt and be flexible
• Thrives in high pressure or fast moving environment
• Able to Multitask
• Works comfortably in a bilingual environment

Education:

• High school diploma (required)
• 2 years Customer Service Experience (preferred)
• Basic Horse Knowledge (required)
• Bilingual (REQUIRED)

Earning

• $14-18/hour plus production based bonuses and growth potential

Physical Requirements

- Should be able to work 40 hours a week and occasionally more

Benefits

• Retirement Savings Opportunities
• Health Insurnace Stipend
• Colonial Life Insurance
• Investment Opportunities
• Personal, Professional and Financial Goal Coaching

Commitment to diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We hire local, national and international talent, at all levels regardless of race, color, religion, age, national origin, gender, gender identity, or sexual orientation.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position at rullanobrien.com

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 – 50 per week

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you willing to make cold calls to potential new clients?
• Do you have experience with Horses?

Language:

• Spanish and English (Preferred)

Work Location: In person