Bilingual Customer Service Rep – 100% Remote!!!

Position: Bilingual – Customer Service Rep – 100% REMOTE!!!

Location: Remote, CA**, TX, AZ

Duration: 6 months+ temp-to-hire

Pay rate: $16.50/hr on W2

Important:

•**Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday

•**Languages – Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Tagalog, Hmong, Spanish

•**Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)

JOB DESCRIPTION:

The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

EDUCATION/EXPERIENCE:

• High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information;

• ability to comply with current and updated policies and procedures;

• ability to interact courteously and effectively with a diverse population; cultural competency;

• excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment;

• ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently;

• proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time;

Job Type: Contract

Pay: Up to $16.50 per hour

Expected hours: No less than 40 per week

Benefits:

• Health insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Required)

Work Location: Hybrid remote in Dallas, TX 75201