Bilingual Case Manager - Jor

Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve.  We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 22 Days Off Each Year! Plus 11 Paid Holidays Per Year!
• Healthcare Benefits for you and your family
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

The Lead Case Manager is responsible for coordinating case management and safe and timely release services, training new Case Managers, and supervising the work of other Case Managers. 

RESPONSIBILITIES 

• The Lead Case Manager will perform duties including, but not limited to: 
• Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies. 
• Provide supervision, mentoring, case consultation, and support to program staff on a daily basis.   
• Coordination of safe and timely release services in collaboration with NYAP team and ORR designated staff and/or contractors. 
• Travel as needed, to provide and support the provision of services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.  
• Complete all required training and documentation in a timely manner.   
• Establish and maintain a strong relationship with assigned foster parents.   
• Support and assist program staff in locating and assessing potential sponsors, gathering their information, and assessing whether the potential sponsor is suitable.   
• Guide and support program staff safety assessment, crisis response, and behavioral stabilization services as required to assure safety and stability for children served.  
• Participate in the Continuous Quality Improvement activities on a monthly/quarterly basis.  
• Actively participate in the regular supervision process. 

MINIMUM QUALIFICATIONS 

• Master’s degree in social work, or comparable behavioral science field, from an accredited institution or Bachelor’s degree with 3 years of employment experience that demonstrates supervisory and case management experience. 
• Must demonstrate a sincere commitment to the service and advocacy for youth and families 
• A valid professional license as required and acceptable by state or contract regulations. 
• Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record. 
• Bilingual English/Spanish fluency 
• Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs. 

OTHER SKILLS 

• Willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served. 
• Capacity to be flexible and responsive to youth served, foster caregivers, system partners, and internal/external stakeholders. 
• Capacity to remain objective and professional in all areas of job function. 
• Demonstrates tolerance and respect for the ideas and actions of others. 
• Possess a sincere desire and ability to advocate for children facing behavioral health, immigration, educational, legal, development, and socio-economic challenges. 

The qualified candidate will follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds. 

This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position. 

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.