Bdc Service Coordinator

About Us 

In 1921, Benjamin Ourisman opened a Chevrolet dealership in Washington. At the start of World War II, Ourisman Chevrolet was the largest auto dealer in the U.S. Today, Ourisman Automotive Group has grown to over 17 locations and is still owned and operated by the 4th generation of the Ourisman family. Mr. Ourisman’s standards have set the bar high as “Every customer has to be completely satisfied, every time. We want them to come back and we’ll do whatever is necessary to reach that goal.” 

What We Offer 

• Career Growth 
• Paid Training 
• Medical, Dental, Vision 
• Life and Disability 
• 401 K 
• Paid Vacation 

SUMMARY 

The BDC (Business Development Center) Service Coordinators deliver exceptional customer service daily, ensuring customer inquiries and service appointment requests are handled in a professional yet friendly manner. Service Coordinators develop and articulate their knowledge of services and products through extensive training provided by Ourisman Toyota of Richmond.  

Responsibilities include but are not limited to the following: 

• Receives inbound service inquiries and appointment requests via phone, text, and email. 
• Contacts assigned leads daily to ensure customer retention and generate new business.  
• Adheres to appointment scheduling processes to maximize overall shop efficiency. 
• Actively listens and qualifies customer needs into service opportunities. 
• Resolves or escalates customer concerns to appropriate manager or department. 
• Facilitate parts ordering and transportation requirements when necessary. 
• Other tasks as assigned 

Qualifications 

• Customer service, sales, telemarketing, and/or hospitality experience preferred. 
• Excellent verbal and written communication skills; bilingual is a plus but not required. 
• Proven ability to multi-task within a fast-paced environment 
• Proficient PC skills and Microsoft Office 
• High School diploma or equivalent