Bdc Manager

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer CDJRof Cleveland wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As an BDC Manager, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle.

This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers. This brand new state of the art facility is looking to add amemberto the team for our re-grand opening in April! While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS: Medical/Dental/Vision Generous Paid Time Off 401K with a 5% Employer Match Flexible Work Schedule Paid Uniforms, Name Badges and Business Cards Voluntary Benefits, such as Life Insurance, and ST/LT Disability Company Paid Life Insurance HSA with Employer Contribution Employee Assistance Program ESSENTIAL DUTIES AND RESPONSIBILITIES: Communicate professionally via phone and email on a regular basis with an established list of prospects, which are warm leads who submitted a request for follow up no cold calling Monitoring and retrieving Internet leads from our website, dealer, manufacturer and third-party sites Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc. Demonstrate a working knowledge of phone scripts and follow the process when connecting with customers Follow up with customers on a long-term basis to ensure they are satisfied with their experience and products/services purchased Maintain a basic knowledge of product line and current offers/incentives Other related duties as assigned