Bas Service Support Programmer

Description:

ModernControls builds and maintains building automation systems & HVAC services for industrial facilities. The ModernControls Service Support Programmer position requires that you manage and oversee incoming alarms, calls, and emails from field technicians and customers. This position will receive, diagnose, and report mechanical or control issues, while providing solutions to the field team and customers. This role will work with our customers and service staff daily and be located in the New Castle, DE office.

Requirements:

Essential Duties and Responsibilities:

• Help maintain a positive workplace environment by displaying the company culture in everyday actions.

• Maintain a positive and professional demeanor while working with customers and coworkers.

• Perform software and hardware preventative maintenance checks on control systems.

• Provide custom BAS control algorithms as required.

• Provide modifications and/or additions to site graphics (as required).

• Serve as a primary technical contact to customers and fellow technicians.

• Troubleshooting software and hardware discrepancies of current and legacy systems.

• Verify equipment operation related to incoming alarms through our Modern Monitoring system.

• Assist with document management and organization for customers.

• Expand your knowledge of company standards, products, and general industry relevant information.

• Maintain a clean, neat, orderly, and safe work area.

• Continually identify opportunities to adjust or improve operations.

Required Qualifications:

Physical Standards:

• Walk, stand, and sit for extended periods of time.

• Vision abilities required include close vision, distance vision, and ability to adjust focus.

Knowledge & Skills:

• Minimum 1 year of experience in a customer service role.

• Knowledge of HVAC Systems

• Knowledge of Facility Explorer (FX) and CCT programming.

• Able to work individually with minimal supervision.

• Able to communicate clearly (verbal or written) with articulate professionalism and courtesy.

• Ability to define problems, establish facts, and draw valid conclusions.

Education and/or Experience:

• Strong problem-solving skills.

• Strong with Microsoft Office suite.

Licensing & Certifications:

• Must possess a valid driver’s license and be able to drive in daytime or nighttime.

• N4 and AX certifications are a plus