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Form of workJob Description
Position Summary
Responsible for providing exemplary guest service to all CWCR guests while mixing and serving drinks, alcoholic and non-alcoholic, to customers, directly or through wait staff.
Essential Functions
- Providing exemplary guest service to all CWCR guests.
- Takes beverage orders from serving staff or directly from customers in the lounge and on the gaming floor.
- Serves wine and bottled or draft beer.
- Mixes ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Serves food items to customers seated at the bar.
- Operates Point of Sales (POS) system and collects money for drinks served.
- Checks identification of customers to verify age requirement for purchase of alcohol.
- Maintains, transports, and restocks beer, liquor, wine, mixes, fruit, and all other bar needs.
- Serves customer from start to finish including greeting, educating, obtaining orders, entering orders, delivering orders, and accepting payment in a prompt, efficient, and courteous basis.
- Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
- Monitors, controls, and tracks all product waste.
- Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
- Maintains, transports, and delivers products, beer, liquor and wine inventory to bar and service locations.
- Sets up and tears down portable bar systems for specialty events.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provides input or recommendations for improvements/changes in program processes or services.
- All other duties as assigned.
Position Qualifications
WORKERS IN THIS POSITION MUST BE AT LEAST 21 YEARS OLD
Competency Statements
Accuracy- Ability to perform work accurately and thoroughly.
Communication Skills- Ability to communicate effectively with others verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Judgment - The ability to formulate a sound decision using the available information.
Working Under Pressure- Ability to complete assigned tasks in stressful situations.
Education
High school diploma or GED preferred.
Experience
Two years of experience as a bartender.
Two years of internal Barback experience meets requirements.
Computer Skills
Experience with Point of Sale (POS) systems preferred.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Must have OLCC temporary permit before the start date and obtain OLCC Permit within 45 days of start date.
Must obtain a Food Handlers Permit before the start date.
Must obtain VIP (Visually Intoxicated Persons) Permit within 30 days of employment.
Other Requirements
Knowledge of regulations governing food preparation and service.
Basic math skills.
Physical Demands
- Stand Constantly
- Walk Constantly
- Sit Not Applicable
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Frequently
- Climb Not Applicable
- Crawl Not Applicable
- Squat or Kneel Frequently
- Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Occasionally
- 51-100 lbs Occasionally
- Over 100 lbs Not Applicable
Push/Pull
- 12 lbs or less Constantly
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Not Applicable
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Work Environment
Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
