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Form of workJob Title: Banquet Server
Division: Food and Beverage
Department: Banquets
Reports to: Banquet Captains, Banquet Manager
FLSA Status: Non-Exempt
Summary: Responsible for setting up designated function rooms to group's requirements in accordance with hotel standards, providing prompt, courteous and efficient service of food and beverage to guests at banquet functions according to established company standards, and maintaining cleanliness and working condition of all respective equipment, guest areas to all banquet meeting rooms, any hotel location designated for a group function or event, and service areas by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Prepares coffee breaks, carts, and stations with appropriate food and beverages as stated in banquet event order.
- Prepares tables, buffets, and dessert table/carts.
- Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Ensures courses are cleared in a timely manner.
- Responds to and tries to fulfill any special banquet event arrangements.
- Replenishes buffet items to ensure consistency and freshness in presentation.
- Monitors tableware to ensure it is presentable to guests.
- Monitors and maintains cleanliness, sanitation, and organization of assigned station and service areas.
- Buses tables by removing and separating tableware, plate ware, glassware, and flatware.
- Follows all company safety and security policies and procedures.
- Reports accidents, injuries, and unsafe work conditions to the manager and completes safety training and certifications.
- Ensures uniform and personal appearance are clean and professional.
- Maintains confidentiality of proprietary information and protects company assets.
- Welcomes and acknowledges all guests according to company standards.
- Anticipates and addresses guests' service needs, assists individuals with disabilities, and thanks guests with genuine appreciation.
- Speaks with others using clear and professional language.
- Supports team to reach common goals.
- Ensures adherence to quality expectations and standards.
- Performs other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of internet software and database software.
Education/Experience:
High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills and Other Abilities:
- Customer/client oriented
- Stress management/composure
- Thoroughness
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, talk or hear, and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), outdoor weather conditions, extreme heat (non-weather), and vibration.
The noise level in the work environment is usually loud.
