Banquet Houseman/Server

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Duties:
- Set up banquet rooms according to event specifications
- Greet and seat guests in a friendly and professional manner
- Take food and drink orders and serve guests promptly and accurately
- Ensure guest satisfaction by providing exceptional customer service throughout the event
- Clear tables and clean banquet rooms after events
- Assist with event breakdown and cleanup

Skills:
- Food safety: Knowledge of proper food handling, storage, and sanitation practices
- Customer service: Ability to provide excellent service and anticipate guest needs
- Bartending: Proficiency in mixing and serving alcoholic and non-alcoholic beverages
- Food handling: Experience in safely handling and serving food items
- Hospitality: Strong interpersonal skills to create a welcoming atmosphere for guests
- Food preparation: Basic knowledge of food preparation techniques and presentation
- Guest services: Ability to address guest inquiries, concerns, or complaints in a professional manner
- Bussing: Skill in clearing tables efficiently and maintaining a clean dining area
- Guest relations: Ability to build positive relationships with guests and ensure their satisfaction
- Catering: Familiarity with catering operations and ability to work in a fast-paced environment

Please note that this is not an exhaustive list of duties or skills required for the position. Successful candidates will have a strong work ethic, be able to multitask effectively, and work well as part of a team.

If you are passionate about providing exceptional service in a dynamic banquet setting, we encourage you to apply for this position. We offer competitive pay rates, flexible scheduling, and opportunities for growth within our organization. Join our team of dedicated banquet servers today!

Job description

Job description

Banquet Houseperson is responsible for completing a variety of banquet functions, such as setting up tables, serving food items, maintaining the banquet hall clean and organized, ensuring customer satisfaction, transporting tables and equipment, assisting servers, and answering to inquiries from banquet patrons.
The essential job requirements are physical fitness, stamina, customer service, teamwork, being able to work at odd hours and in a standing position, and attention to details.

Job Description

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Work Environment

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors meeting rooms.
• Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• Previous front facing guest service experience preferred.
• High school diploma or general education degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include:

Completing a variety of banquet functions, such as setting up tables, serving food items, maintaining the banquet hall clean and organized, ensuring customer satisfaction, transporting tables and equipment, assisting servers, and answering to inquiries from banquet patrons.

Perform other duties or projects as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Must read, write and speak the English language.
• Ensure overall guest satisfaction.

Additional Job Description

Benefits

Crowne Plaza recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Middleburg Heights, OH 44130: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Types: Full-time, Part-time

Salary: $13.00 per hour

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Job Types: Full-time, Part-time

Pay: $13.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Physical setting:

• Bar

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Work Location: In person