Backend Support Engineer

Structured Finance & Lending Team is responsible for designing, developing and supporting applications for Structured Lending Businesses and Clients. Our focus has been to create Structured Lending Platform which covers a wide spectrum of asset classes such as Loans, Repurchase Agreements (Repos), Asset-Backed Securities and Derivatives.
Job Responsibilities / Typical Day in the Role
- Provide world class quality of service to end users throughout the resolution process
- Support multiple large-scale applications
- Deep dive into the code and provide robust fixes to the support issues
- Encourage and support knowledge sharing within team and external groups
- Work in an agile environment focused on the most important deliverable for our clients
- Engage engineering teams and product owners to assist with troubleshooting as needed.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
- Maintain effective documentation by regularly reviewing and updating knowledgebase content.
- Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
- The individual will be splitting time apprx 40-50% coding and the other ad hoc technology support
- The coding work down will be in response to support requests, rather than direct project based development
- Possess the drive to dive deep, thrive and progress even in ambiguous situations
Skills: Must Have Skills / Requirements
- 5+ years of hands-on experience in Python or Java
- 3+ years in SQL or NoSQL databases like MongoDB or ElasticSearch
- Demonstrated experience in support high velocity technical support
- Strong Computer Science fundamentals in Data Structures, Algorithms, Complexity Analysis, Object-Oriented Design and Designing Large Scale Data-Intensive Applications
Nice to Have Skills / Preferred Requirements
- Experience in Java, python, SQL.
- Experience in ELK Stack (Elasticsearch, Logstash, Kibana) or Prometheus + Grafana
- Proficiency in Linux, Bash, JSON and SQL
- Knowledge of Credit products like corporate bonds/loans, credit default swaps, total return swaps is a plus
- Experience with cloud computing systems
- Networking including TCP, HTTP, DNS, SSL certificates
Education: - Bachelor's Degree in Computer Science or related field with 5+ years of work experience
- Masters' Degree with more than 3+ year work experience in Software Development Skills and Experience
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