Baas04-2023-02425-Office Assistant Ii-Curt Gowdy State Park-Cheyenne

The position plays a critical role for Curt Gowdy State Park and the state as a whole. The incumbent is the face of the park for most visitors, the first and sometimes only park personnel they see. Customer service is the top priority. It's a fun and fast-paced position at one of the premier State Parks in Wyoming.
Human Resource Contact: stacy.sprengeler@wyo.gov, 307-777-7010
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ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Ensure a high level of customer service for the park.
• Ensure visitors' needs are professionally met.
• Explain park regulations and policies.
• Provide information on Wyoming's cultural and natural resources, recreational opportunities, and local, regional, and statewide events as requested.
• Create a positive Wyoming experience to promote longer stays and repeat trips to our wonderful state.
• Coordinate, train and actively participate with seasonal and volunteer workers (with direction from the Superintendent).
• Direct seasonal and volunteer workers in all aspects of cleaning and running the Visitor Center, including public spaces, showers, restrooms, and the conference room. This should be done in conjunction with the Asst. Superintendent to create efficiency. Keep bi-weekly notes on all of the visitor center supplies. Coordinate with maintenance staff to procure supplies before we run out.
• Set expectations for fee staff.
• Check-in visitors arriving with overnight reservations. Complete the required bookkeeping, and reporting of all fees and reservations collected in the Visitor Center. This includes rental fees and/or reservations for Hynds Lodge, Amphitheater, Camp Jack, group shelters, archery range, shower facilities, and the visitor center conference room, as well as the regular day-use fee sales, annual permit sales, overnight camping sales, and merchandise sales. Must use the accounting tools the state provides. Follow all park and state rules/laws for accurate and safe money collection, reporting, and deposit.
• Collect cash register receipts, credit card receipts, checks, and cash from the fee booths at Crystal Reservoir, Granite Reservoir, and the Curt Gowdy Visitor Center. Additionally, coordinate with maintenance staff to collect fee canister envelopes and accurately account for those monies. Complete all necessary reports to track, balance, and report sales made by the fee collectors to the Headquarters office.
• Communicate via phone, letter, fax, or email, fielding inquiries and or needs for Wyoming visitors, public events, government agencies, community services, museums, travel centers, WYDOT, etc. Collect and sort incoming mail. Respond to emails and calls within 24 hours of receiving them.
• Obtain from Federal and State agencies, private agencies, and travel and tourism centers the educational and vacation material needed to distribute to visitors and residents about Wyoming. Stock and maintain the brochure rack.
• Print and distribute reports from the campsite reservation system. Ensure park maintenance and law enforcement staff have the reservation information (names, arrival dates, departure dates) and report any discrepancies to park or law enforcement staff.
• Help keep the snow and ice off walkways and stairs at the visitor center. At least once a week and twice a week in the summer, collect shower money. Be the day-to-day contact for our concessions and involve the superintendent if changes to our agreements are required.
  

PREFERENCES:
Preference may be given to applicants with three or more years of professional work experience in customer service, and money handling and reporting.
KNOWLEDGE:

• Ability to provide excellent customer service.
• Ability to keep the public facilities clean and safe.
• Ability to react decisively and professionally in handling emergencies and angry customers.
• Skills in First-aid and CPR.
• Skills in bookkeeping and balancing sales receipts.
• Experience in Microsoft Excel.
• Skills in the use of a computer, fax, copier, and office equipment.
• Ability to lift heavy boxes and brochures.
• Ability to be a team player and to work independently.
• Experience in overseeing and training staff and volunteers, utilizing leadership strategies to get the job done. Prior experience in multitasking.

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light to heavy items, driving an automobile, etc.
• Snow removal at the Visitor Center is required.

NOTES:

• FLSA: Non-exempt
• Wyoming State Parks and Cultural Resources is an Equal Employment Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.

024 - State Parks & Cultural Resources - Division of State Parks, Historic Sites, Trails, and Outdoor Recreation.
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Employment Type: Full Time