B2B Customer Support Representative

Aston Carter is currently partnering with a premier client, whos products can be found in the aerospace, wind energy, marine, automotive & solar energy industries, to support with hiring for a Business to Business Customer Support Representative. We are currently interviewing professional communicators and problem solvers who will join their team in providing best-in-class customer service!

This position will be looking to start before the holidays & new year!

Description:

• Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders. Sets clear expectations by providing accurate information and transparent communication.
• Works with team members to ensure all pieces of order are present. Edits orders received for price and nomenclature.
• Informs customer of unit prices, shipping date, anticipated delays and additional information needed.
• Records or files copy of orders received according to expected delivery date.
• Enters orders into JDE.
• Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
• Manages customer account records by updating information.
• Provides phone support for incoming calls.

Qualifications:

• Must have experience with JDE (JD Edwards ERP)
• 2+ years of B2B Customer Support/ Sales Support

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.