Aws Partner Alliance Manager (Account Manager)

Metal Toad is an award-winning AWS Consulting Partner and AWS Managed Services provider company based in the USA. We help our customers with their cloud adoption by providing architecture, migration, optimization, machine learning, and even 24x7 support. We are a professional services firm providing services in software engineering and the cloud. We do Technical consulting, Programming & Quality Assurance, DevOps, Applications, UX, Product management, and Project management.

Metal Toad is a fully remote organization with all employees having the option to work from home. The candidate must be able to work between 8 AM and 5 PM Pacific Time (PST) from Monday through Friday.

Job description

At Metal Toad, an AWS Partner Alliance Manager is a member of the Sales division and reports to the head of sales. The mission of this role is to ensure they meet or exceed all personal sales revenue targets by supporting our customers and AWS sales partners.

Outcomes

1. Hit sales goals and quotas.
   1. Account Management. Maintain or grow accounts assigned.  
   2. SQLs. Win and grow new accounts through incoming Sales Qualified Leads (SQLs).
   3. Bizdev. Create and grow new accounts through personal outreach (LinkedIn, networking, etc.)
2. Customer satisfaction.
   1. NPS. Achieves a 44% or higher Net Promoter Score across all of the customer accounts through quick response times and customer advocacy.
3. Report daily on all sales activities.
   1. Email. Send email utilizing Hubspot CRM tracking for automated reporting.  
   2. Phone calls. Make outbound calls using CRM whenever possible, or log if made via cellphone.
   3. Recaps. Sends out summary notes for all meetings/calls, calling out next steps, and copying the relevant people at Metal Toad.
4. Attendance & timeliness.
   1. Internal meetings. Attends and participates in all required internal meetings.
   2. Customer meetings. Prioritizes customer calls and travel.

Response times. Maintains ASAP response times to all customer inbound requests. This means at <2 hours during work hours, and ideally under 15 minutes.