Aviation Night Auditor/Customer Service Representative (Night Shift)

Port City Air (PCA) is a full service and multi-faceted aviation service company located in the Pease Tradeport with operations running 24/7.

POSITION SCOPE

In this full-time Aviation Night auditor role, you will work closely with the company's customer Service Representatives and billing coordinator to ensure invoicing is accurate and accounts are reconciled at the end of the night. You will update customer accounts, as well as providing professional and courteous service to flight crews and passengers.

DUTIES AND RESPONSIBILITIES

• Greet guests upon arrival and making them feel welcomed.
• Be a source of information to guests on various matters such as transport, hotel and restaurant advice.
• Coordinate aircraft services with Line staff.
• Reserve rooms and car rentals for guests as needed.
• Answer phones and email
• Create invoices for services and/or products provided to customers.
• Process customer payments.
• Perform end-of-day billing tasks
• Nightly reconciliation
• Post charges

REQUIRED SKILLS/ABILITIES

• 2 years of night auditor experience a plus
• Basic math and billing/invoicing skills
• Proficient in MS Office and Google Workspace
• Outstanding verbal and written communication skills
• Detail-oriented and strong organizational skills
• Strong interpersonal skills
• Time Management and multitasking skills
• Ability to solve problems and diffuse tense situations
• High school diploma or equivalent
• Knowledge of TFBO software a plus
• Valid Driver's license
• Must pass the FAA and Homeland Security background checks as well as complete a pre-employment drug screening.

BENEFITS For FT Employees

• 8 paid holidays
• Anthem medical (includes vision)
• HSA
• 401k after 90 days of employment, up to 3% company match
• $15,000 company paid life insurance
• Company paid short-term disability coverage
• 80 hours paid vacation, accrued weekly at 1.53 hours per week.
• Up to 56 hours of sick time. One (1) hour of sick time to be accrued every thirty (30) hours worked.

Port City Air, and its subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other characteristics protected by local, state, or federal laws, rules, or regulations. For more information visit https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Darlene Skiotis at dskiotis@portcityair.com