Av Service Technician

Description:

  Monday - Friday, 8:00 AM – 4:30 PM - (30-minute lunch), and as needed

RESPONSIBILITIES

1. Service Delivery
2. Provide telephone and onsite service and preventive maintenance visits for all customers, including Service Agreement Customers and Time and Materials Customers as assigned by Service Management
3. Complete all service visits in accordance with instructions as indicated on work orders. Bring all questions regarding scope of work, or all customer requests for tasks outside the current scope of work, to Service Department Management
4. Work overtime as requested and as necessary to meet deadlines and customer demands
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7. Service and Support Administration
8. Complete and submit all necessary written and electronic documentation for all service visits, including work orders, equipment lists, preventive maintenance checklists, repair forms, and follow-up emails. Submit copies of relevant documentation to the customer
9. Assist Service Team with documentation of open service items in the system of record. Take ownership of all open items assigned to you for resolution by performing any necessary technical research and communicating progress to the Service Team
10. Take ownership of expediting equipment repairs in the field, including contacting manufacturers and repair houses for case / RMA information, completely filling out all paperwork, and setting proper expectations with customers regarding equipment turnaround time
11. Perform mark-ups of onsite as-built drawings as equipment changes and modifications are made. Bring back markups to Operations Manager for processing, and return updated drawings to customers
12. Assist fellow technicians by providing installation/troubleshooting guidance

1. Sales, Customer Service, and Relationship Management
2. Clearly communicate arrival and departure times to both customers and Service Team. Follow-up proactively in the event of delayed arrivals
3. Promote 220 (Time and Materials) services for all out-of-scope work. Promptly bring potential sales leads to the attention of Sales and the Service Team immediately
4. Develop and maintain strong professional relationships with existing Service Agreement Customers
5. Notify Service Management of all customer feedback, and highlight potential service issues
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7. Furnished Vehicle, Tools, and Equipment
   1. Operate -supplied vehicle for travel to and from offices, customer sites and training locations as required, in accordance with all applicable traffic laws
   2. Maintain vehicle in accordance with Fleet Guidelines. Promptly notify Fleet Management for all vehicle service needs or issues
   3. Maintain vehicle stock of all required tools and supplies. Promptly request equipment that needs to be ordered or restocked.
8. Maintain personal stock of and user-furnished tools and supplies
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10. Knowledge and Training
11. Maintain CTS Certification
12. Attend all sponsored training days
13. Attend all offsite manufacturer and equipment-specific training as dictated
14. Maintain/expand industry knowledge through all approved media as dictated by job and customer demands
15. Understand the principles of building and maintaining audiovisual systems, utilizing appropriate reference materials
16. Understand how to use all tools as necessary to fabricate and field-engineer solutions
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19. General Policy and Best Practices
20. Check Schedule Board nightly to receive the next day’s work assignments
21. Adhere to dress code whenever on a customer job site or in a office
22. Keep work areas safe, clean and organized 
23. Submit timesheets daily

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.