Audio Visual - Program Manager

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

The Program Manager is the single point of responsibility and accountability for assigned Audio Visual projects being conducted within the framework of the larger program. The Program Manager will provide strategic guidance to Audio Visual project team that will promote the company's culture, enhance the client relationship, and drive revenue growth. Understanding where all Audio Visual project stand throughout the project lifecycle as well as leading Audio Visual project managers to complete the projects per Scope, Cost and Schedule is a major component of this role. The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. They will also develop efficient strategies and tactics to uphold client goals and objectives. The Program Manager must coordinate all resources required for each initiative, to ensure satisfactory performance.

What will you be doing?

• Single point-of-contact for assigned Audio Visual program
• Provide weekly Audio Visual program status updates to management and customer stakeholders.
• Provides escalation for project managers and the client
• Provides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs.
• Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk.
• Responsible for the financial performance of each Audio Visual project within assigned program.
• Develop and maintain strong communications with each Audio Visual projects' stakeholders.
• Always anticipating, looking ahead for barriers which may de-rail Audio Visual project, developing structures of means to resolve unforeseen problems.
• Sets and enforces standards for all client-facing communications.
• Provides program level support to the sales process to maintain visibility on probability strategic opportunities. Supports quarterly business reviews with the client. 
• Handles other duties relative to the job as assigned by management.
• Ensure and achieve the highest level of customer service for all Audio Visual projects within assigned program.
• Tracks and reports all pending program opportunities and open initiatives. Provides frequent program level reporting to internal leadership team and the customer through program dashboards. 

Complexity:

• Within a program, every project is different, and every stakeholder is unique. The Program Manager needs to navigate a very complex set of variables including continuity of system designs, global project teams, overall performance quality, and a widely varying set of expectations with multiple stakeholders to achieve a high level of customer satisfaction.  
• The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence, and people management skills. An ideal candidate would feel comfortable negotiating contracts and deliverables with both clients, internal stakeholders and subcontractors and partners within Diversified.

Decision Making Authority:

• Takes full ownership of the program. High level of decision making authority to ensure overall performance, quality of service and client satisfaction is met. 

What do we require from you?

Education/Certifications:

• 5+ years Audio Visual Project and/or Audio Visual Program Management experience. 
• CAPM and/or PMP Preferred
• AVIXA essentials of AV Technology, Project Management for AV & CTS desired

Required/Desired Knowledge, Experience and Skills:

• Considerable experience with managing Audio Visual vendor relationships with Construction Management Companies, General Contractors, Consultants and Architects is required.
• Proficient with computers and current business software applications within MS Office, especially MS Project & Excel.
• Possess advanced and sophisticated written and verbal communication skills.
• Strong planning skills
• Must practice the highest level of customer service
• Attributes: professionalism, self-motivation, self-discipline, attention to detail and time management skills

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com.  
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.