Audio Visual Engineer - Onsite Role

Description:

Primary Responsibilities:

•Responsible for day-to-day operations and troubleshooting of audio/visual environment.

• Support for the Audio Visual office components, including, but not limited to: • Video conferencing • Digital signage

• Live event facilitation and support, including coordinating local setup and support across other office locations globally

• Assist with basic telephone support as well

• Daily health checks of all conference rooms. Troubleshoot room issues and work with AV support vendor

• Providing tier 1 and 2 ticket-based support, including walk-up and remote user support

• Build and maintain relationships with department stakeholders and IT tech leaders

• Document troubleshooting steps, solutions to common issues, as well as instructions to any new processes.

• Daily health checks of all conference rooms. Troubleshoot room issues and work with AV support vendor

• Familiar with Microsoft Teams, Zoom and Webex meeting platforms

• Ability to lift at least 50 pounds of A/V hardware (TVs, speakers, projectors, etc..)

Qualifications and Skills:

• College/University Degree in IT/Engineering or 2-5 years of relevant work experience in Collaboration Technology, Audiovisual Technology

• Excellent interpersonal and team-building skills as well as written and verbal communication skills

• Ability to work in a team environment and execute on project work independently

• Ability to multi-task and handle multiple priorities in an innovative and fast-paced environment

• Comfortable interacting with and supporting key meetings for senior and C-level leadership across global locations

• Detail-oriented, with the belief that anything worth doing is worth measuring, and it’s worth doing right, every single time

• Experience with AV infrastructure, design, & implementation

• Experience with a ticketing system is required (ServiceNow preferred)

• Experience with Video Conferencing software such as Zoom, Microsoft Teams, WebEx, etc.

• Nice to have: Experience with Crestron, Shure, Tesira, Windows 10 Environment, and with video conferencing equipment such as Neat, Cisco and Polycom

• Basic telephone knowledge with PBX systems and wiring

• Basic network knowledge

•Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.

Job Type: Contract

Salary: $45.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Collaboration Technology: 5 years (Preferred)
• Audiovisual: 5 years (Preferred)
• AV infrastructure: 5 years (Preferred)
• ticketing system: 5 years (Preferred)

Work Location: In person