Address
Form of workJob Details
Job Location
Attended Donation Center (ADC)-NEWTOWN SQUARE - Newtown Square, PA
Position Type
Full Time
Salary Range
$12.00 - $12.00
Job Shift
Day
Description
POSITION PURPOSE:
The ADCA is responsible for welcoming and assisting all donors and customers, providing world class customer service. This position is additionally responsible for facility security and maintenance, breakdown of donations, following all process flows outlined in Goodwills DPI guidelines, maintenance of accurate donor records and safe load and offload of trucks.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
EDUCATION/EXPERIENCE:
A High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.
TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds.
INTENT AND FUNCTION OF POSITION DESCRIPTION:
Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill of Delaware and Delaware County, maintains its status as an at-will employer.
Employee Name (Printed) Employee Signature Date
Job Location
Attended Donation Center (ADC)-NEWTOWN SQUARE - Newtown Square, PA
Position Type
Full Time
Salary Range
$12.00 - $12.00
Job Shift
Day
Description
POSITION PURPOSE:
The ADCA is responsible for welcoming and assisting all donors and customers, providing world class customer service. This position is additionally responsible for facility security and maintenance, breakdown of donations, following all process flows outlined in Goodwills DPI guidelines, maintenance of accurate donor records and safe load and offload of trucks.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Ensures 100% donor and customer satisfaction by providing world class customer service. Creates a work environment for prompt, friendly, and courteous donor activities, providing 100% donor delight.
- Work cooperatively with all consumers, community groups, co-workers, and departments to promote the achievement of the company mission.
- Greets donors in a prompt, friendly, and courteous manner within 10 seconds; unloads donations from vehicles, offers tax receipts and maintains accurate daily counts of donations.
- Efficiently process donations following all process flows outlined in Goodwills DPI guidelines.
- Must maintain appropriate image including proper attendant attire, supplies and equipment, and proper donor greeting procedure following Goodwills Guiding Principles.
- Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
- Ability to sort textile from hard goods and miscellaneous items, utilizing appropriate material handling equipment and labeling.
- Safely assist in loading and unloading of trucks and vehicles without damage to merchandise, donor vehicles or company vehicles.
- Perform housekeeping functions that ensure that workstation, production and/or donation sire (interior and exterior) are kept neat, clean, and organized. Alert supervisor to maintenance needs and concerns.
- Ability to work varied hours/days as business dictates.
- Responsible to fulfill and assist with all production functions and all other duties as assigned.
EDUCATION/EXPERIENCE:
A High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.
TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds.
INTENT AND FUNCTION OF POSITION DESCRIPTION:
Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill of Delaware and Delaware County, maintains its status as an at-will employer.
Employee Name (Printed) Employee Signature Date
