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Form of workJob Description
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cadillac Tower three times per week, at minimum.
The Sales Operations Leader has the responsibility to create the Monthly and Quarterly Global Sales Reporting reports and supporting data. The source data comes from numerous Internal and External sources and requires careful management to ensure it is accurately loaded into our reporting system. This data is shared with other entities and is a key component on conveying GMs financial performance to government entities and stakeholders.
The Sales Operations Leader is also responsible for the maintenance of our Corporate Vehicle Unit Sales Reporting Policy and Supplemental Standards for Global New Vehicle Sales Reporting. The Policy communicates our global requirements for reporting new vehicles sales. The Asst Program Manager ensures our reporting follows these guidelines and makes revisions based on any approved changes to our reporting requirements. The Standards provide clear guidelines across our global entities to ensure consistencies on how GM counts vehicle sales, data structure and other key guidelines.
The Sales Operations Leader prepares the annual attestation process. This verifies each entities compliance to the forementioned Policy and Standards or any exceptions and mitigation plans for those exceptions.
Role
Perform data management activities, including data loading, system table maintenance, and data reconciliations, within the Global Sales Reporting & Analysis (GSRA) system. This includes the following types of items:
Creation and maintenance of monthly and quarterly Global Sales reports includes the following:
Work with GM IT Innovation and Technical Support teams to provide business requirements, priorities, assess alternatives and create test plans for system break/fixes and system enhancements.
Additional Job Description
Role Requirements
Preferred Qualifications
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cadillac Tower three times per week, at minimum.
The Sales Operations Leader has the responsibility to create the Monthly and Quarterly Global Sales Reporting reports and supporting data. The source data comes from numerous Internal and External sources and requires careful management to ensure it is accurately loaded into our reporting system. This data is shared with other entities and is a key component on conveying GMs financial performance to government entities and stakeholders.
The Sales Operations Leader is also responsible for the maintenance of our Corporate Vehicle Unit Sales Reporting Policy and Supplemental Standards for Global New Vehicle Sales Reporting. The Policy communicates our global requirements for reporting new vehicles sales. The Asst Program Manager ensures our reporting follows these guidelines and makes revisions based on any approved changes to our reporting requirements. The Standards provide clear guidelines across our global entities to ensure consistencies on how GM counts vehicle sales, data structure and other key guidelines.
The Sales Operations Leader prepares the annual attestation process. This verifies each entities compliance to the forementioned Policy and Standards or any exceptions and mitigation plans for those exceptions.
Role
Perform data management activities, including data loading, system table maintenance, and data reconciliations, within the Global Sales Reporting & Analysis (GSRA) system. This includes the following types of items:
- Use MS Excel tools to convert received file formats into the correct system recognized format for loading into the GSRA system.
- Modifying the GSRA system tables to make updates to such things as reporting geography, country aggregation rules and marketing group/marketing division relationships.
- Perform data reconciliations within the data loading activities which also includes researching any data anomalies.
- Supervise Data Analysts team members who are responsible for loading all other Global Sales data.
Creation and maintenance of monthly and quarterly Global Sales reports includes the following:
- Create monthly/quarterly reports through both automated and manual processes. This requires intermediate to advanced MS Excel skills as well as knowledge of Cognos and the underlying GSRA system tables.
- Maintain monthly and quarterly reporting schedules ensuring that reports are created on time and contain accurate data.
- Ensure monthly/quarterly reports are properly audited for accuracy and obtain necessary approval prior to distribution.
- Ensure Global Sales data and reports are maintained according to GM's retention policies.
- Perform yearly attestation, ASMS site renewals, semi-annual user access reviews
- Excellent communication and follow-up skills to interface with GM's global Regional and Market Operations on the collection and consolidation of the GM and Competitive data in those markets. Requires flexibility in working hours for meetings with other global entities to support and/or resolve Sales Reporting issues.
- Develop and maintain documentation of the position's current business processes and identify business process improvements.
Work with GM IT Innovation and Technical Support teams to provide business requirements, priorities, assess alternatives and create test plans for system break/fixes and system enhancements.
- Identifies improvements to established processes to improve efficiencies and reduce non-value activities.
- Perform requirements gathering and analysis for Sales Reporting system enhancements and development.
- Develop, maintain, and conduct User Acceptance Tests for Sales Reporting system enhancements and development projects.
- Develop and maintain training material for end users, data analysts and data suppliers.
- Conduct formal and informal training with users on the Global Sales data and adhoc reporting.
- Provide clear communications to the global user community regarding sales data and system availability.
- Facilitate meetings to resolve complex issues and promote consensus on process improvements and implementation plans.
Additional Job Description
Role Requirements
- Bachelor's Degree with systems and/or quantitative orientation.
- 5 Years of experience required
- Demonstrated analytical and problem solving abilities.
- Intermediate to Advanced Microsoft Excel skills.
- Ability to use IBM Cognos for extracting data.
- Above average skills in Microsoft suite of tools (e.g. Word, PowerPoint, Outlook, SharePoint).
- Excellent interpersonal skills.
- Detail oriented, with strong follow through skills.
- Understanding of Data Management techniques and concepts.
- Ability to write user acceptance test cases and perform user acceptance testing for enhancements and development projects.
- Ability to multi-task on different projects while maintaining daily operational tasks.
- Excellent written and verbal communication skills (business and technical).
- Ability to meet deadlines while managing multiple projects.
- Ability to work in team-oriented environment.
- Ability to identify creative solutions to complex business and system process issues.
- Ability to work flexible hours, where required.
- Resource Planning and Time Management methods based on operational demands and priorities
- Collaboration, presentation, and visualization across all levels of the organization, including Executive Leadership
Preferred Qualifications
- Knowledge or previous experience with IBM Cognos tools (Workspace Advanced).
- Previous Sales Reporting & analysis experience.
- Previous MS Excel VBA experience.
- Experience with project management methods
- Experience as a Product Management/Business Analyst
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
