Associate Vice President Of Community Management

Overview:

This is a leadership opportunity for an experienced community association professional who is passionate about supervising, training, and developing a team of Community Managers at various levels in their career. The Associate Vice President of Community Management will play a vital role in evaluating client’s needs, coaching, and guiding staff to their highest potential.

Responsibilities:

• Manages production levels of the team and provides oversight to ensure all team members are meeting client deadlines
• Generally manages a team of 7-15 community managers
• Heavily supports the training of ECAM and Regional Manager roles in system functions and processes
• Available to team questions and training
• Holds recurring touch base meetings with team members to oversee work product and client concerns
• Evaluates client needs to ensure proper team placement
• Participates in Regional Leadership and marketing presentations to potential new clients
• Takes action and manages client escalations to resolution
• Manages employee-related escalations and performance discussions to resolution
• Regularly reviews work product of team via available reporting, time tracking system, or board packets to ensure company standards are being followed
• Conducts regular client surveys and analyzes results to ensure optimal client satisfaction and retention

Qualifications:

• 3+ years of supervisory experience
• Strong analytical, organizational, and problem-solving skills
• Ability to identify and prioritize tasks
• Skilled communicator, able to support training and answer questions from team members
• Ability to read and discern information from Association governing documents to maintain system information
• Ability to leverage all available resources to solve problems
• Ability to analyze information relating to team member performance and identify action plans as needed
• Partner with team members to troubleshoot complex community challenges
• Drive client retention through professional delivery of client deliverables from team members
• Leadership and supervisory skill set including the ability to educate and coach team members
• Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
• Experience with Microsoft Office suite of products
• Ensure employee retention through mentoring, encouragement, and positive relationship-building
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Excellent written and verbal communication
• Professional and respectful demeanor with all staff and guests at all times

FORTIS Resource Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.