INTAKE COORDINATOR - Primary/Palliative Care - Bismarck Area

Job Details
Job Location: Bismarck Office - Bismarck, ND
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Health Care
Description
Position Summary
Our house calls program is seeking a professional with Medical Assistant (MA) or Certified Nursing Assistant (CNA) experience to provide administrative support for our team of medical professionals who perform house calls for patients. The MA/CNA will work in an office setting and will be responsible for maintaining patient records, scheduling appointments, preparing documentation, and providing general administrative assistance to the team.
This position is full-time, benefit eligible, and will be based in our Bismarck office.
Key Responsibilities

• Answer phone calls and emails from patients, families, facilities, and healthcare professionals
• Provide support for patient registration and insurance verification
• Ensure proper paperwork/consents are completed and in patient chart
• Help schedule patient appointments and acute visits in CareLink
• Assist with prior authorizations for medications, DME, procedures, etc.
• Coordinate with other healthcare providers and facilities to ensure seamless patient care
• Document Chronic Care Management appropriately within EMR
• Completes and locks documentation on the same day as the contact/communication occurs as per the Medical Records Documentation policy
• Record accurate and concise documentation pertaining to the patient history and phone conversation.
• Maintain patient records and ensure records are accurate and up-to-date
• Prep patient chart(s) for providers

Expectations of all HRRV Employees
Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provision of support to the entire agency regardless of their primary office location.
Qualifications
Qualifications

• Highschool Diploma or equivalent
• Certified Nursing Assistant (CNA) or Certified Medical Assistant (MA)
• 2+ years of experience in a healthcare setting (preferred)
• Familiarity with electronic medical records (EMRs)
• Strong clinical skills
• Strong interpersonal communication, organization and computer skills
• Familiarity with principles related to end of life

Certifications, Licenses, Registrations Required

• Current certification in North Dakota and Minnesota
• Current driver's license and auto insurance