Address
Form of workReporting directly to the Registrar, the Associate Registrar – Academics (ARA) is responsible for providing administrative support to students, faculty, and staff on issues regarding degree requirements, registrar services, advising, and academic services as well as exam organization. Additionally, the ARA is responsible for ensuring compliance, in support of the Registrar, with Family Rights and Privacy Act along with all other applicable laws and regulations.The ARA serves as part of the leadership team in the Registrar's Office and has an integral role in prioritizing and decision-making (in consultation with the Registrar), as well as project coordination and resource allocation that align with organizational goals.
Required Skills
- Maintain the accuracy, integrity, confidentiality, and security of all academic records.
- Knowledge of record retention policies; Data privacy policies and procedures (FERPA); generally accepted AACRAO guidelines; Academic policies and procedures.
- Remain informed of academic policy changes and guidelines that impact student records.
- Advise students on course selection during bidding and registration & provide support throughout academic career.
- Process and check individual and directed research credits, teaching assistant and research assistant credits.
- Serve as primary contact for Transient and Transfer students.
- Process Transfer student articulations.
- Manage course evaluation procedure for both student and faculty.
- Create enrollment and degree verification documents as requested.
- Oversee all operations in the exam control room during final examinations, including the hiring, scheduling, and managing of staff and the processing, printing, delivery and storage of exams.Assist the Associate Registrar – Operations regarding working with ADA accommodations as it pertains to rescheduling accommodated exams and room location.
- Advanced knowledge of computerized student information systems-Ellucian Banner.
- Resolve routine issues within own work area using general guidelines and standards or precedents as reference.
- Exercise discretion in making administrative / procedural decisions and judgments on sensitive, confidential issues.
- Work independently with minimal supervision, sustain productivity despite consistent interruptions, manage multiple tasks simultaneously, manage time well, exercise good judgment in a professional and ethical manner.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Encourage a cooperative work environment.
- Perform other site and position specific duties as assigned.
Required Experience
•Commitment to supporting the University’s goal of being a diverse community of inclusive excellence.
•AA/AS or BA degree preferred but equivalent similar experience in an academic setting will be given equal consideration.
•Highly developed interpersonal, analytic and communication skills.
•Professional, courteous demeanor.
•Excellent customer service skills including active listening, conflict resolution and negotiation.
•Strong organization skills and attention to detail.
•Ability to learn new technologies quickly, including our student information system.
•Ability to treat confidential information with sensitivity.
•Ability to be administratively self-supportive as well as work in a group setting.
•Excellent problem-solving and analytical skills, as well as critical thinking ability.
•Experience working with SIS systems required; Ellucian Banner experience preferred.
•Experience working with SIS reporting system required; Evisions Argos Enterprise Reporting experience preferred.
•Comprehensive knowledge and skill in Microsoft Office Suite required.
Work duties performed primarily in temperature-controlled office, with frequent customer interaction.Lifting occasionally up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
