Associate Manager, Client Development & Crm

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet”.

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for an Associate Manager, Client Development & CRM based in New York, NY.

The role:

You will embark on a journey to unlock the power of Client Development in achieving sustainable business growth as well as shape and own the USA clienteling journey across our 12 factory stores and authorized retailers. You will be responsible for the execution of the 1-to-1 clienteling plan, other retailer-based communication opportunities leveraging our rich customer database, in-store VIP events, new retail capability project management & training, reporting, and consumer listening activities.

In this strategic role, central to our larger corporate strategy, you will have a chance to partner with Sales, Marketing, Education, and other key internal departments to deliver successful, valuable programs.

What you’ll do:

In an environment where our customers are a top priority and brand competition is fierce, developing relationships and repeat sales from loyal shoppers is crucial to survival and growth – especially in legacy department stores. This role takes ownership of this challenge and comes to life in a variety of diverse and engaging ways.

• Execute the clienteling strategy with department store and factory store sales teams to help drive their business, including in-store VIP events.
• Manage the retail communicationscalendar of our email, SMS, and direct mail initiatives in partnership with our email team and our creative and production team, including writing creative briefs.
• Support the execution of our consumer listening initiatives to draw actionable insights from our internal client database, retailer data, and other third-party sources, including organizing and hosting customer focus group sessions.
• Liaise with teams such as global and local CRM, IT, and other departments on different phases of new capability rollout including UAT, change management as well as sales team rollout and training.
• Analyze and report on all program performance against goals, share learnings & insights, and propose optimization opportunities as well as next steps.

You are:

• Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset.
• Eager to grow in a company genuinely committed to responsible beauty.
• Creative & critical thinker with a business mindset.
• Autonomous and proactive, with a “roll up your sleeves” & results driven approach.
• Comfortable managing and executing projects across corporate and sales.

You have:

• 2-3 years of full-time experience, ideally in CRM, marketing, or project management.
• Bachelor’s degree in Business, Marketing, or other relevant coursework.
• Excellent Microsoft Word, Excel, & PowerPoint skills.
• Attention to detail and an analytical mindset.
• High energy, positive, & curious personality type – must lead calls, presentations and events with confidence and passion.

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
• Unique products and innovative services.
• A commitment to Social & Environmental Responsibility embedded in our raison d'être.
• A caring and inclusive corporate culture.
• Development and training opportunities.
• Attractive compensation and benefits.

Salary: $67,800-$84,700

Benefits:

• Hybrid office model
• Healthcare including Medical, Dental and Vision
• 401k + match
• Gratis
• Tuition Reimbursement

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

Equal Opportunity Employer