Associate Housing Assistant - Denali National Park, AK

Grande Denali Lodge & Denali Bluffs Hotel

Job Title:Associate Housing Assistant

Reports To:Associate Housing Manager

Department: Associate Housing

FLSA Status: Hourly/Non-Exempt/

Supervises: None

Overview: Oversee daily operations, planning, organization, cleaning,and safety of Associate Housing.

Responsibilities

• All associates must provide excellent customer service to our guests
• Associates must treat each other with courtesy and respect
• While working associates must follow all company policies and procedures
• Associates must obey all state and federal laws
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates
• It is imperative to be on time and ready for work at the start of the assigned shift

Duties

• Assist Housing Manager with Preparing, Planning, and Organizing associate arrivals, Assists Housing Manager with associate departures, checkouts, and cleaning
• To protect the Lodge and Hotel properties, our associates and guests against unsafe situations, fire, theft, vandalism, and illegal entry
• Maintains the highest possible security through physical presence, lock down, and surveillance throughout shift; Completion of incident reports for trespass, suspicious behavior, vandalism, accident, theft, and for rules violation by associates
• Prepares and submits detailed daily security reports and activity logs
• Ensures that Associate Housing paperwork is complete and accurate
• Conduct regular inspections of Associate Housing and the surrounding grounds/area, Ensures the cleanliness of public areas in Associate Housing as well as individual rooms
• Prepares housing and linen for arrivals and departures, Ensures that housing is prepared for the beginning of the season and is properly shut down for the season
• Acts as a support system to associates in housing, Remains fair and neutral
• Control the access of associates and visitors or guests into and out of the building in restricted areas as necessary
• Assists Housing Manger with inventory and purchases for the Associate Housing department
• Notify supervisor and other appropriate personnel, or authorities, such as fire department or police of any emergency, equipment failure or unusual occurrences
• Actively involved in the planning and preparation of associate activities and events
• Submit Maintenance Requests for repair when necessary
• Assist with Emergency Preparedness
• Assist with General Fire Alarm Response procedures when on duty
• Address safety issues; investigate threats to persons or property. Notify law enforcement as warranted. Call the General Manager prior to notifying law enforcement unless critical.
• Other duties as assigned

Requirements

• Knowledgeable regarding action to take in emergency situations and workplace violence
• Must be 21 years of age or older, have a valid Driver’s License and an approvable driving record
• The ability to work as a team, with various personalities and cultures, and with a positive attitude, Ability to handle conflict in a positive manner
• Ability to work independently is self-motivated, detail oriented and has the ability to create a positive environment through strong leadership
• Possess time management skills with the ability to multi-task and work efficiently under pressure
• Ability to communicate effectively and with a high sense of integrity with coworkers, associates, and guests
• Make sound judgments and anticipates issues and opportunities
• Ensure proper hiring, firing, and daily labor meet State and Federal regulations
• Ability to stand 8 hours
• Work approximately 40-48 hours per week
• Willing to work long hours, various shifts, split shifts, on-call shifts, and on holidays and weekends
• Able to make sound judgments and anticipate problems
• Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
• Have a valid driving license with clean driving record.
• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation
• CPR and/or First Aid training desirable

Uniform

• Business Casual
• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
• Associate is responsible to wash and iron the uniform
• Associate must look sharp and be clean upon arrival to shift