Busser/Server Assistant

Ruth's Chris Steak House
Position Description

TITLE: Service Assistant

REPORTS TO: Manager

POSITION SUMMARY: Communicates with and assists servers to maintain service efficiency and guest satisfaction. Maintains cleanliness of and restocks front-of-the-house service stations; practices on-going table maintenance for all guests.

ESSENTIAL JOB FUNCTIONS: (Key Tasks and Responsibilities)

1. Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
2. Obtains station assignments from hostess/host or Manager On Duty at the start of the work shift, correctly completes all assigned opening and side work duties in a timely manner.
3. Sets-up and restocks service stations before, during and after service; restocks glassware, ice and other items needed for the bar.
4. Serves water, bread, and butter to guests in the assigned area immediately upon being seated. Serves refreshments regularly throughout the dining experience.
5. Removes dishes, silverware, glassware and all other items when guests are finished using them. Replaces items as needed for the next course.
6. Returns dirty dishware, glassware, utensils and linen to the dishwashing area; sorts items according to the “decoy” system, placing them in the prescribed area for proper disposition.
7. Resets vacated tables according to the procedures stated in the RCSH training materials.
8. Communicates to the service staff any requests or needs of the guest.
9. Practices teamwork by assisting fellow employees in refills, table maintenance, and bussing to enhance the guests’ dining experience.
10. Assists service and steward staff in spot cleaning in the dining room, as needed.
11. Performs all closing duties/side work before end of shift.
12. Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Service Assistant.

PHYSICAL DEMANDS: (Minimum qualifications needed to perform essential job functions)

1. Must be able to lift, handle and carry trays, small wares, and equipment weighing up to
35 pounds.
2. Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, small wares, and service equipment.
3. Must be able to constantly stand and exert well-paced mobility for a period of up to four hours in length.
4. Must be able to communicate effectively and listen attentively to supervisors, employees, and guests.
5. Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 4 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Night Shift (Required)

Work Location: In person