Associate Director, Program Management

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

An Associate Director, Program Management at Razorfish is equal parts planning guru, problem solver, strategic thinker, client relationship builder, team leader, cheerleader and cat herder. You’ll be leading global teams and clients to deliver digital solutions. You watch timelines and budgets like a hawk. You’re fanatical about quality. And, you know how to consider client drivers when thinking about tradeoffs between time, scope, quality and risk. You are key to building a positive team environment. You are great a building relationships and driving team collaboration. You care deeply about individual development and high performance standards. You’re comfortable leading teams of 15-20 people. You seamlessly bring together multiple disciplines even when we’re using the same words but mean different things.

 

• You are the primary point of contact for the client on a day-to-day basis.
• You may play a variety of roles as an Associate Director, Program Management: Managing a complex, multi-track project, and Leading a small-scale program consisting of multiple projects
• You love the details, get excited about planning weeks / months ahead and thinking about risks that may get in our way. You transition seamlessly between the nitty-gritty details and the big picture.
• You’re an expert at juggling a half-dozen things at a time and prioritizing across them as needed.
• You love problem solving. You know how businesses work. You get excited about learning the nuances of each client and you bring been there / done that / outside perspectives wherever possible.
• Obviously, you will have a deep understanding of project management tools and methodologies.
• You have excellent verbal and written communication skills. You’ve mastered the ability to build crisp and concise PowerPoint slides around a story arc. And, you’re a wiz at adapting your message depending on your audience.
• You thrive in a fast-paced environment and know how to adapt your approach when working with people from different disciplines (technology, creative, data, strategy and marketing engagement)
• You’re comfortable whether you’re working in a Razorfish office, on a client site or remotely. You understand that frequent overnight travel may be required.

 

Qualifications

• Partners with other project leaders to drive teams of 15+ people. Builds and structures the project team to ensure maximum performance.
• Structures and manages integrated, multi-track projects and/or programs of multiple projects. IncludingProvides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria.
• Project and/or program communications
• Estimations and staffing
• Creation of project deliverables
• Scope management
• Definition of roles and responsibilities
• Development and tracking of integrated project plans
• Project and/or program issues tracking and management
• Sets quality and performance standards
• Maintains project tracking, dashboards and information systems.
• Assesses and manages project risk
• Mentors and coaches project team members
• Responsible for ongoing client satisfaction. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.).
• Develops relationships with and ensures the appropriate participation of key client stakeholders and client executives.
• Provides day-to-day project contact for the client.
• Adapts and applies the Razorfish approach to meet project / program objectives and client business drivers.
• Leverages best practices and applies lessons learned from previous projects
• Ensures a positive, collaborative work environment for the team. Directly supervises the work of Associate Project Manager(s), Track / Discipline Leads
• Manages third-party partner and/or vendor relationships, as necessary.
• Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.).
• Works with business unit leadership to pursue, shape and sell client solutions
• Participates in recruitment and hiring activities, including interviewing and conducting hiring exercises within the Program Management Discipline.
• Acts as career manager / supervisor for multiple individuals.
• Participates in and assists with Company events such as training and internal initiatives.
• Contributes to the ongoing development of the Program Management Discipline and community.
• Participates in progress and quality reviews of other projects. Actively shares knowledge and learning from project experiences

Additional Information

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

 

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

All your information will be kept confidential according to EEO guidelines.

Compensation Range:  $106,000 - $140,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.  The Company anticipates the application window for this job posting will end XX/XX/XXXX.