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Supports Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner, utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between PSSA, Replenishment, and Category Management as it relates to merchandising activities. Works closely with the area departments, particularly category management and replenishment to support efforts with vendors and suppliers to communicate important information.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
Vacancy support and backup to COM and PSSA roles
Support Category Operations Managers with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects – including E&O follow up, CASIS billings and vendor meeting preparation
Serve as gatekeeper of NIR process and tracking log – includes approval process, 30/60/90-day tracking follow-up, etc.
Support PSSA/COM with escalation requests for proprietary SKU tying
Enter DCT’s for COM’s on new items & local flyers.
Analyze weekly ATC communicates and disseminate direction to appropriate parties.
Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
Serve as escalation point of contact for Replenishment inquires
Support PSSAs/COMs with sourcing/market baskets/special pricing requests.
Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer.
Other duties assigned by manager.
SUPERVISION:
N/A
RELATIONSHIPS
• Internal: Category Operations Managers, Marketing Managers, Replenishment (Local), Pricing team, Territory Managers, Account Executives
• External: Local vendors and brokers, as needed.
WORK ENVIRONMENT
Office environment.
MINIMUM QUALIFICATIONS
Must possess a minimum 5 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
Must be external and internal customer service focused.
Ability to research, escalate and follow up on inquires with a great sense of urgency.
Must have the ability to overcome objections and obstacles, with a solution-based attitude
Education
College degree or equivalent distribution or food service supply chain experience required.
PREFERRED QUALIFICATIONS
Previous US. Foods experience preferred.
PRISM/Merlin/Tandem skills preferred.
PHYSICAL QUALIFICATIONS
• Must be able to perform the following physical activities for described length of time
• List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY:
STAND : OCCASIONALLY
WALK: OCCASIONALLY
DRIVE: NEVER
SIT: FREQUENTLY
LIFT
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): NEVER
21-50 lbs (Medium): NEVER
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
CARRY
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): NEVER
21-50 lbs (Medium): NEVER
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
PUSH/PULL: NEVER
CLIMB/BALANCE: NEVER
STOOP/SQUAT: OCCASIONALLY
KNEEL: OCCASIONALLY
BEND: OCCASIONALLY
REACH ABOVE SHOULDER: OCCASIONALLY
TWIST: OCCASIONALLY
GRASP OBJECTS: FREQUENTLY
MANIPULATE OBJECTS: FREQUENTLY
MANUAL DEXTERITY: FREQUENTLY
EOE* Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
