Assistant Vice President, Payments & Card Services

Job Type
Full-time
Description
The Assistant Vice President, Payments & Card Services oversees the day-to-day operations of the Payment Services team, which includes managing ATM, Debit & Credit, ACH, and Checking transactions, as well as Bill Pay and RDC supporting the Online and Mobile banking platform. This role serves as a subject matter expert on all payment-related services, including initiatives and projects related to these operations. The AVP will possess extensive knowledge of the Payments Industry, including mobile payment systems, the Visa Network, ACH, and the Federal Reserve. Additionally, they will demonstrate a strong understanding of association rules, such as those of MasterCard, Visa, AMEX, and regional PIN networks. Compliance with policies, procedures, and regulatory requirements for relevant functional areas falls within the AVP's purview, and they maintain an awareness of regulatory requirements within the banking industry.
Responsibilities:

• Serve as the foremost authority for the Payments and Card Services Team and related areas of the Credit Union.
• Oversee both the daily operations of Card Services department staff and functions, support member usage of all credit union E-services products and services.
• Manage day-to-day operations of the Payments and Cards team, overseeing ACH processing, wire transfers, P2P, online bill pay, mobile deposits, and the plastics program (debit/credit), including change management, new product implementation, and process improvement.
• Evaluate the Credit Union's card program and performance, providing enhanced effectiveness and efficiency recommendations.
• Develop, implement, and maintain Payment Services (ACH, Wire, Cards, RDC, Bill Pay) departmental policies and procedures, including policy creation, editing, and modification.
• Responsible for vendor accountability relating to service levels and security; establishes and recommends fee structures for all electronic products, ensuring they meet the Credit Union's objectives and policies.
• Manage team that will handle the disputes and resolution process, ensuring compliance with applicable laws and regulations while optimizing member experience.
• Manage all payment services and delivery processes to enhance member experience and maximize organizational resources.
• Monitor productivity, income, and profitability of all payment-related programs.
• In partnership with senior management, create, maintain, and analyze reports on card service usage to support and evaluate strategic growth and marketing goals and initiatives.
• Collaborate with Risk and Compliance to establish a comprehensive Payments/Card compliance oversight program, ensuring adherence to regulatory requirements.
• Maintain awareness of and adherence to LCCU policies and procedures and regulations such as Reg D, Reg E, Reg Z, Bank Secrecy Act, Federal Reserve, ACH, and other relevant requirements.
• Monitor daily processing to ensure timely completion, goal achievement, and regulation compliance.
• Provide reports on Visa Network activity, tracking trends and losses, monitoring activity, and delivering formal management reports.
• Collaborate with Retail Services, Operations, and the Virtual Center to address escalated payment, card, and online banking issues (Bill Pay, RDC, Wires).

Requirements

• Bachelor's degree (B.S.) from a four-year college or university; at least eight years related experience and/or training; or equivalent combination of education and experience working with complex financial institutions.
• 8+ years of previous leadership experience in a financial institution, at a payment services provider, or similar environment.
• 6+ years managing plastics program (credit/debit) in a mid-size credit union or bank (over 750M in assets).
• Highly proficient in using business software applications including, but not limited to, MS Office and applications similar to Fedline Advantage, WITS Pathfinder, P2P applications, Paymentus, and core banking applications (Symitar preferred).
• Experience with ACH processing, wire transfers, and dispute processing.
• Deep experience in online payments including wallets, Buy Now Pay Later, merchant acquiring & processing highly desired.
• Must possess strong technical, mathematical, organizational, decision-making, and interpersonal skills and be capable of handling multiple projects simultaneously.
• Experience in working cross-divisionally and collaboratively with all areas of the business.
• Must be able to focus on details, correlate various pieces of information, identify trends, and/or understand the reasons behind challenges and successes.
• Ability to think strategically and connect the dots to the bigger picture while still comfortable diving into the details required to ensure successful execution.
• Excellent written and verbal communication skills.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.