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SalaryWho we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security, IT and human resources.
About the role
What you need to know:
Come join the AIG General Insurance Claims team in this Business Analyst role. In this role you will be a partner in our Service delivery organization working with our business stakeholders as the conduit to ensure business needs are translated into actionable technology requirements for our Claims platform. You will work closely with business units and the technical development teams throughout the development lifecycle.
Become a Subject Matter expert in the offerings and capabilities of AIG’s Claims platform
Participate in key AIG initiatives that involve documentation of processes, requirements, and system analysis.
Investigate identify system bugs and resolve issues
Participate in review meetings with IT, external and internal business partners
Develop and execute test plans to confirm user requirements
Develop user guides, release notes, and training material for the end users
What we’re looking for:
5+ years’ experience working with in the Property & Casualty insurance industry in a similar role
Bachelor’s degree and/or equivalent work experience
Knowledge and experience with the Insurance business. Must have experience within the Claims business.
Ability to interact with business, operations, information technology and multi-disciplined stakeholders. A successful candidate will be able to converse with these diverse stakeholders, understand their process, outcomes and be able to articulate opportunities, improvements as well as document Standard Operating Procedures (SOP)
We are seeking candidates that have an analytical and data driven mindset, we encourage out of the box thinking, leveraging past experiences to identify innovative solutions to opportunities.
Experience in Agile environment, ability to conduct PI planning sessions, maintain requirement artifacts in Agile central tools and ability to break complex projects into sizable deliverable that can be delivered within given iteration
Experience in Enterprise business process monitoring (BPM) technologies (e.g. Pega and equivalents).
Excellent communication skills, both written and verbal are required, this includes and not limited to writing emails, newsletters, PowerPoint presentations, executive updates, task lists as
Proficient in using flowchart and diagramming software (e.g., Microsoft Visio)
Knowledge and proven past track record of being able to ask the right questions with non-technical individuals to understand the process, learn it, and identify opportunities where technology can make a difference.
For positions based in Jersey City, NJ, the base salary range is $94,000-$118,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: https://sprcdn-assets.sprinklr.com/248/0a780968-b61c-4521-b06e-ffe3eb552e83-228292781/New_Hire_Benefits_Overview_202.pdf
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A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
IT - Information Technology
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.
