Assistant Vice President, Client Service Officer-Transaction Banking

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. The selected colleague will work at an MUFG office or client sites up to four days per week and work remotely the remaining day(s). A member of our Talent Acquisition team will provide more details.

We're seeking a Client Service Officer to act as the point of contact for Transaction Banking's top external and internal customers. You will receive inquiries from customers in need of information, service assistance, and problem resolution.

They will work in partnership with the assigned Treasury Relationship Manager(s), Product Management, Operations and Technology partners to ensure an optimal service experience. Strong organizational and communication skills are critical.
Participate on a team (3) of Account Managers assigned to support Transaction Banking’s top clients, where focus is to protect and grow client relationships
Interfaces with target clients & internal service partners to advocate client needs and solutions
Uses product knowledge to resolve challenging client issues and conduct root cause analysis
Act as a dedicated Client Service support and primary escalation for complex transaction queries
Knows the client's business and internal workflows; identifies ways to streamline workflows to mitigate risk
Create and maintain Client Profiles and execute annual Client Service Plan
Participate in client “pitch” meetings, as requested by Sales, to provide insight to our service model and foster the client’s relationship with MUFG
Ensure risk/compliance guidelines are followed at all times
Understand the client impact of new/changing regulatory and industry requirements and will adapt associated process & procedures to address.
Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision, including the Bank’s anti-money laundering (AML), Bank Secrecy Act (BSA), and other relevant operational, compliance and other risk management-related requirements as appropriate. Further a culture of risk and compliance discipline, which includes, but is not limited to, maintaining compliance with Bank and business process-related policies and procedures, exhibiting a strong understanding of the risks associated with the employee’s position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality with regard to all customer files, customer information and business transactions.

Responsibilities:
- Work with target clients and internal service partners to advocate client needs and solutions.
- Use product knowledge to resolve challenging client issues and conduct root cause analysis.
- Act as a dedicated Client Service support and handle complex transaction queries.
- Identify ways to streamline workflows to mitigate risk.
- Build and maintain client profiles and execute annual Client Service plan.
- Participate in client pitch meetings to provide insight into our service model and develop the client relationship.
- Ensure risk/compliance guidelines are followed at all times.
- Understand the client impact of new/changing regulatory and industry requirements and will adapt associated process & procedures to address.
- Further a culture of risk and compliance discipline.
The right candidate will have:
- 5+ years experience in financial services/banking with a Client Service/operations background
- Experience in Treasury Management and working at a call center
- Excellent communication, customer service, and problem-solving skills
- Strong analytical skills and excellent interpersonal skills
- Strong technical knowledge in a functional area, including applicable legal, regulatory and accounting issues

-Proficiency in Japanese and/or Spanish language preferred
- Strong written and verbal communications.
- Flexibility and willingness to work extra hours when needed
- Bachelor's degree or relevant work experience

The typical base pay range for this role is between $80K - $100K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

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