- Is Passionate. You have a genuine passion to problem solve.
- Is motivated and cultivates innovation. You’re driven to be the very best. You challenge yourself to grow and learn every day and are encouraged by other team members.
- Is collaborative. You’re excited to work with others throughout a global organization to help foster a superior workplace and culture. You are constantly thinking of new ways to make Envista successful.
- Wants to make an impact to drive results. You’re looking to do amazing work. You’re all about helping our clients both internally and externally.
- Operates with integrity and instills trust. You always conduct yourself with honesty and operate ethically in everything you do.
Job Description
- This is a remote position, open to US based candidates preferably based in US Eastern Time Zone.
- Acts as Business Partner to expert field staff and Management team.
- Ensure a smooth process by assisting with assignment follow ups/coordination, client updates, confirming invoice instructions, resolving conflicts of interest, securing necessary equipment for site visits, proforma review/submission, etc.
- In the event of a Catastrophe Event (CAT) response, responsibilities will include inspection scheduling and CAT logistics coordination.
- Ensures high levels of customer service and satisfaction across internal and external clients.
- Work with Head of Quality Assurance to ensure milestone compliance, resolution of late reports, file auditing.
- WIP Management to ensure timely invoicing.
- Completion of quarterly training as assigned or approved by supervisor.
- Key metrics of performance include: Expert WIP Aging Percentage, Milestone Compliance, Assignment Coordination Turnaround Time, File Cycle Time Improvement & Completion of Quarterly Training.
- Maintains established relationships with current clients and consultants.
- Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to Envista Forensics and its endeavors.
- Adheres to all applicable federal, state, and local laws as well as applicable regulations and standards.
- Performs other duties as assigned.
- Minimum 1-2 years experience in business administrative and/or basic customer service experience in an office environment preferred.
- Demonstrated capabilities as a highly effective communicator.
- Critical thinking, time management, and organizational skills.
- Excellent interpersonal and customer service skills.
- Ability to multi-task, work independently and/or within a team, paying attention to details and meeting deadlines.
- Exemplary time management, prioritization skills and attention to detail.
- Demonstrates thorough skill set in a variety of office software, including Adobe, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc).
- Identifies and actions ideas, issues and opportunities, escalates as appropriate.
- Excellent transcription and keyboarding skills, with a focus on speed and accuracy.
- Teamwork, compassion, and respect toward others, in keeping with our 5 Guiding Principles, as well as integrity, accountability and adherence to standards of ethical behavior and professional conduct, and open and honest communication.
- Proficient understanding of financial concepts, including WIP, AR, Cash Cycle, etc.
- Ability to self-initiate and create momentum with partial guidance or information.
- Commitment to continuous improvement and professional development.
- BA or BS degree in business or related field is preferred.
One Company/One Teamis not just one of our 5 Guiding Principles, it’s we how separate ourselves from our competitors. We learn together, we win together and through our team members voices, we bring certainty to an uncertain world.