Job Description
At Peyton Company Great Clips, salon managers can build a career and a future that they’re proud of because Great Clips is committed to each stylist’s success. We offer leadership training & on-going trend training to help you achieve your best. No need to worry about building a customer base – customers walk right in at Great Clips. And cutting-edge technology like Clip Notes® and Online Check-In are a part of what we do to help your earnings potential soar.
The main goal for our stylists is to build meaningful customer connections. Stylists will help build a sense of comfort, freedom, and connection for our customers, that will keep them coming back for all their hair care needs!
Assistant managers will assist managers with:
- Setting and communicating expectations to all stylists to deliver the 5 Steps to Customer Care with every customer.
- Affirming a leadership role by working peak times, including weekends.
- Being a role model and reinforcing expectations as listed in the Stylist Job Description.
- Recruiting and hiring employees who can deliver on our commitment to create customer loyalty to Great Clips.
- Working to grow salon business and monitor results.
- Coaching, developing, & mentoring team.
- Responding to problems when they occur, such as overages/shorts, missing invoices, etc.
- Working to create a fun and positive work environment.
- Ensuring a safe and secure work environment.
- Current cosmetology, barber or manager license as required by state/province regulations.
- Commitment to work a flexible schedule, including weekends and evenings.
- Dedication to great customer service.
- Commitment to follow and role model the 5 Steps to Customer Care.
- Ability to cut hair for an extended period and provide quality haircuts in a fast-paced environment.
- Ability to listen and understand what the customer wants.
- Ability to efficiently and effectively resolve customer issues.
- Skill to use a computer to track customer information.
- Effective employee management skills - recruiting, training, development, motivation and retention.
- Ability to lead a team committed to company goals and values.
- Ability to present internally and externally.
- Ability to read and speak English.
*Peyton Company Assistant Managers are required to work 34+ floor hours a week & 5 weekend days a month.