Job Description
Job Summary:
Provides oversight in all areas of the store to assist Store Director with operating a convenient, friendly, and clean shopping experience. Leads and provides guidance to Service Specialists and performs training as needed.
Essential Duties and Responsibilities:
- Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
- Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
- Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
- Opens/closes store as assigned, ensuring proper procedures are followed.
- Inspects product for quality control and food safety standards; adheres to all governmental product origin labeling.
- Prepares, makes, and verifies accuracy of store deposits and change orders. Balances register tills and remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
- Notifies Store Director of efficient process improvement opportunities.
- Verifies accurate pricing through communication with operations support and through the use of hand-held scanners.
- Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
- Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products.
- Intermediate knowledge of retail grocery store operations.
- Intermediate knowledge of cash register.
- Basic knowledge of WFM (Workforce Management).
- Basic knowledge of SAP for reporting purposes.
- Basic knowledge of anti-money laundering (AML) regulations.
- Basic knowledge of on-site fuel station procedures.
- Basic mathematical skills.
- Ability to lead and motivate others.
- Ability to effectively communicate (in written and verbal form) with customers and partners.
- Ability to multi-task and work in a fast-paced environment.
- Ability to maintain high levels of confidentiality regarding sensitive information.
- Ability to organize, prioritize, and manage time.
- Ability to perform basic Microsoft Office functions.
- Ability to count and calculate for the purpose of cash handling and sales transactions.
- Ability to safely work with sharp objects such as knives, box cutters, etc.
- Ability to operate manual or electric pallet jack.
- Ability to safely operate and maintain department equipment.
- Ability to use precision hand tools.
- Ability to learn new technology systems, methods and processes.
- Ability to work flexible schedules including nights, weekends and holidays.
- High school Diploma or GED required.
- Minimum of 18 years of age required.
- Two or more years of related experience; or an equivalent combination of experience and/or higher education required.
- TABC/LACT certification required.
- Food Handler certification required.
- Fuel Operator C training required.
- Manager Food Safety certification required.
- Anti-Money Laundering (AML) certification required.
- Health Insurance Portability and Accountability Act (HIPAA) certification required.
- Continuously required to use close vision, distance vision, depth perception or the ability to focus.
- Continuously required to stand or walk.
- Frequently required to talk and hear.
- Frequently required to use hands for reaching, touching or handling.
- Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
- Frequently required to bend, kneel or squat.
- Occasionally required to use fine finger movements (ex. sorting and typing).
- Occasionally required to push, pull, maneuver or lift objects up to 65 lbs.
- Occasionally required to climb, balance, stoop or crawl.
- Work is generally performed in a retail store.
- Occasionally exposed to extreme cold conditions (non-weather).
- Occasionally exposed to extreme heat conditions (non-weather).
- Occasionally exposed to wet, slippery or damp conditions.
- Occasionally exposed to outside temperatures and weather.
- Occasionally exposed to cleaning agents.
- Quiet to moderate noise level.
About Brookshire Grocery Company:
Brookshire Grocery Co. was founded on Sept. 1, 1928, when Wood T. Brookshire opened the Company’s first store in downtown Tyler, Texas. Throughout our 90-year history, BGC has remained deeply committed to serving our customers and communities.BGC is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. Customers who enter our stores can expect to find a great variety of quality fresh products and our friendly employee-partners who embody our core values and are happy to help.