Assistant Housekeeping Manager

Job description

Consistently rated as the #1 Hotel in Bodega Bay and on the Sonoma Coast on TripAdvisor.com, our friendly, down-to-earth and knowledgeable team will ensure our guests have a memorable stay.

The Lodge at Bodega Bay is seeking an Assistant Housekeeping Manager to join our outstanding team.

Our Assistant Housekeeping Manager will assist in the effective management and direction of the housekeeping operation by providing quality service to the guest, excellent leadership to the employees and monitoring cost and inventory to ensure a profitable operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in overseeing the Housekeeping Supervisors, Housemen, Room Attendants and Laundry Attendants.
• Prepares daily schedules in the absence of the Housekeeping Manager.
• Enforces service standards and provides guidance and training.
• Provides training to new hires, including detailed instruction of the use of chemicals for various surfaces and how to report repairs to Maintenance.
• Maintains inventory of amenities, laundry and cleaning supplies and ensures that par levels are maintained.
• Ensures all guestrooms and public areas are clean and resolves guestroom issues if a problem of dissatisfaction arises with the level of cleanliness and or service provided.
• Assists in controlling all Housekeeping expenditures.
• Reviews punch reports for approval. Makes adjustments and completes the necessary paperwork as needed.
• Provide feedback to the Director of Rooms and Housekeeping Manager for employee performance evaluations and coaches and counsels members of staff when necessary.
• Assists in ensuring chemicals and cleaning supplies are properly used and all hazardous supplies are properly labeled in accordance with the Hotel’s Hazard Communication Standards.
• Conducts the evening operations meeting with the Front Office, Restaurant, Engineering and Kitchen staff.
• Assist in preparing the Housekeeping weekly schedule and/or recommends modifications and revisions according to the needs of business.
• Reviews, revises and approves daily payroll reports in the absence of the Housekeeping Manager.
• Visually inspects guestrooms and public areas including the restaurant, lounge, meeting rooms, etc. to ensure quality standards are met.
• Assists in monitoring the issuance of Housekeeping keys and maintains inventory.
• Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
• Participates in the monthly safety meeting and communicates safety issues and updates back to the Housekeeping Staff.
• All other duties as assigned by the supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.

SUPERVISORY RESPONSIBILITIES

Assists in providing overall direction and coordination of the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training employees and planning, assigning, and directing work; appraising performance; rewarding employees and addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must have knowledge of policies and procedures as they relate to safety and security of the guest and the Hotel property.
• The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Able to write reports, correspondences, memos and employee performance evaluations
• Excellent organizational skills
• Ability to read, listen and communicate effectively in English.
• Ability to read, listen and communicate effectively in Spanish.
• Basic math skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to work in a fast-paced environment.
• Meets legal age requirements for the position.

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. One-year previous Housekeeping supervisory experience is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently is required to stand, walk, sit; carry, crouch, crawl, balance use hands to finger, handle, or feel; bend, stoop, reach with hands and arms; and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. While equipment is operating, it can be loud at times. This position is often required to work outdoors.

GROOMING:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay range for this position is $26-$27 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual pay rates will be based on a number of factors, such as experience, type of hotel experience, and education.

The Lodge at Bodega Bay is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

Job Type: Full-time

Pay: $26.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Relocate:

• Bodega Bay, CA 94923: Relocate before starting work (Required)

Work Location: In person