Program Assistant

Position Summary: Under the direct supervision of the Community Center Manager, the Program Assistant will assist in building, maintaining, and improving relationships with clients through regular communication. The Program Assistant will ensure that clients have a positive experience, assisting with complaints and scheduling regarding food insecurity, climate, and displacement concerns. The Program Assistant also assists the team in ensuring high customer service. This program is located at the Community Settlement Association site

Working Relationships: Work directly in collaboration with the Community Center Manager, Community Engagement Specialist, Community Services Specialist, Food Pantry Coordinator, the VP of Operations, maintenance staff, community members, and community partners.

Position Responsibilities:

1. Upholds the mission, and operating principles and participates as a team member upholding the highest standards and ethical integrity.

2. Establishes positive, supportive relationships with community residents.

3. Assist in maintaining all aspects of office inventory and office cleanliness.

4. Provides support to the team in collecting and recording client/participant data and information.

5. Attend and participate in programming meetings.

6. Perform a variety of general administrative duties such as answering phones and public inquiries regarding program services.

7. Adhere to food handling safety guidelines as well as physical ergonomics safety standard guidelines.

8. Assist with special projects as assigned and support department special events.

9. Follow program guidelines for clients, staff, and volunteers, and always maintain confidentiality.

10. Establish positive, supportive relationships with community residents and provide support.

11. Other duties as assigned.

MINIMUM QUALIFICATIONS

Education:Preferred High school diploma, or equivalent and possession of food handlers’ card, and preferred valid driver’s license, and clean driving record.

Experience One year of food handling experience, and one year of Customer Service experience preferred.

Knowledge & Skills:

· Ability to communicate in English and Spanish

· Ability to effectively interact with a diverse community population

· Ability to work independently with minimal supervision; self-motivated

· Ability to organize and coordinate food distribution with the community

· Ability to set goals and to work toward meeting those goals in an organized manner

· Ability to work on multiple projects at once

· Ability to follow directions

· Ability to use good judgment and discretion

· Ability to maintain the highest level of confidentiality in all work assigned

· Ability to present a professional appearance both in dress and demeanor

· Ability to maintain poise and exercise diplomacy, and effectively interact with a diverse community population

· Ability to sit/stand for 2-5 hours, walk, bend/stoop, and twist/turn for up to 2-3 hours.

· Ability to stand up/lift, lift and carry, lifts overhead up to 50lbs.

· Push/pull an average of 800lbs.

Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 25 per week

Schedule:

• Monday to Friday
• Morning shift

Ability to Relocate:

• Riverside, CA 92507: Relocate before starting work (Required)

Work Location: In person