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Form of workThe Role
We're looking for an Assistant General Manager to support our daily dispensary operations. Our perfect candidate is someone who enjoys tackling the details of inventory, financial records, and safety and security measures. We're seeking someone who can hire and shape our local team of passionate team members and serve as an ambassador to the larger community. A strong leader knows that success is always a group effort and will excel at working with the district leadership to help make sure Green Thumb is best in class at every level.
Responsibilities- Provide best-in-class customer service
- Lead the Patient Care team in accordance with GTI's mission, vision, goals, and objectives
- Follow established policies for sales and customer service to ensure customer satisfaction
- Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
- Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the GM or Store Manager
- Assist all patients and customers in making the right product choices by being knowledgeable of how different methods of cannabis consumption affect our patients differently. Suggest dosage starting points and upward titration for inexperienced patients
- Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including:
- Correct cash handling and discount application
- Verification of proper paperwork, documentation, and ID for patients
- Accurate use and maintenance of the Point of Sale (POS) system
- Accurate and timely data entry of patient profiles in both the POS system and the regulatory electronic verification systems
- Assistance in verifying order deliveries for accuracy
- Security measures and safety compliance
- Maintenance of an organized and clean store
- Management of visitor log
- Maintenance of open communication with the management team and other coworkers
- Reporting of team member issues or patient situations
- Work with General Manager and/or Store Manager to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
- Work with the Store Manager and/or the GM to properly onboard and train new Patient Care Specialists
- Bachelor's degree preferred
- Cannabis experience preferred
- 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail
- Inventory control experience required
- Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills
- Meet timelines consistently and be able to effectively work under pressure
- Continuously open to constructive, developmental feedback
- High level of interpersonal skills in a fast-paced, deadline oriented environment, often working cross functionally
- Strong math skills
- Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email
- Must be 21 years or older
- Must pass any and all required background checks
- Must possess valid driver's license or state ID
- Must be and remain compliant with all legal and company regulations for working in the industry
- Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
