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Form of workJob Description
Assistant General Manager
Spark is a rapidly growing network of high-tech car washes with plans to conquer the US and beyond.
If you like being around actual human beings (rather than just seeing them on a computer screen), if you want your manager to get to know your strengths and train you (rather than just fire off an email), if you’ve ever wondered what would happen if you put a bunch of balloons through a car wash tunnel (the balloons wouldn’t burst because our state-of-the-art washers are so soft and precise), then Spark is the place for you.
We’re a young, lively, ambitious team with a mission to give every car a clean owner and every employee a fulfilling career. You’d be joining an innovative brand at the start of an exciting journey, with lots of potential for growth, advancement, and a clean car.
Job Summary:
Spark is looking for someone who shares our mission of making carwashing an energizing experience for everyone, our vision of empowering our employees, and our values of ownership, integrity, humility, excellence, and service.
The purpose of the Assistant Manager position is to develop and maintain a team of people to deliver a clean, dry, shiny vehicle to the customer in a safe, fast, and friendly manner, while continually controlling the costs of the operation and maintaining the appearance of the facility. Spark Assistant Mangers are considered first for General Manager positions as the company grows.
Essential Duties:
- Participates in the recruitment, selection and training of all location personnel.
- Identify opportunities to improve our customer service – we love hearing new ideas.
- Motivates car wash team to achieve their best performance. Responsible for coaching and corrective action including decisions involving termination as needed.
- Communicates both verbally and in writing with all levels of employees. Fosters a positive work environment that reassures open and honest dialog, feedback and innovation.
- Serves as acting General Manager (GM) when GM is away.
- Assists the GM in achieving sales targets and operational budget costs.
- Maintains proper stacking of cars in proper lanes and manages absolute control of throughput as it relates to our experience times.
- Maintains quality control of cars coming out of the tunnel.
- Monitors and ensures correct chemical usage and equipment maintenance and repair needs.
- Serves as the first line of escalation to resolve customer service issues. Notifies General Manager of reports of damage and other customer service-related issues.
- Responsible for the timely and accurate processing of cash deposits collected from point of sale machines.
- Maintains a clean, attractive and safe facility.
- Assists in creating the weekly schedule for all employees. Manages the appropriate level of personnel to match business volume and deploys personnel as needed to ensure smooth and efficient business operations.
- Helps all positions and produces cars when needed.
- Helps with on site imagery for social media posts: Instagram, Facebook, videos, updates, etc.
- Engages in upselling and cross selling products and services to customers.
Required Skills/Abilities:
The Assistant Manager position requires an individual who has strong organizational, planning and delegation skills to effectively lead teams to achieve business metrics and service standards. The individual must be able to convey information clearly and effectively to both employees and customers and demonstrate strong problem-solving skills. Additionally, the individual must have great interpersonal skills, specifically dependability, responsibility, motivation, flexibility, patience and the ability to be an active listener. The position also requires the ability to read and comprehend moderately complex documents such as those related to chemicals, equipment, safety manuals.
Education/Experience:
- High school diploma/GED preferred or equivalent combination of education and experience.
- At least 1 year in a supervisory experience role.
- Basic math skills.
- Basic computer skills.
Physical Requirements/Working Conditions:
The position requires the ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling of tools/materials as well as lifting up to 50 lbs. The position requires the ability to see details at close range (within a few feet of the observer). The Assistant Manager position works in all types of weather conditions and requires the availability to work a flexible schedule, including some evenings, weekends and holidays.
