Assistant General Manager

Haven Hot Chicken Assistant General Managers are passionate, dedicated, and enthusiastic leaders. They support the General Manager to bring the best possible guest experience while delivering the best Hot Chicken and Not Chicken that the world has ever seen! Assistant General Managers relentlessly support their General Manager to build teams that work in harmony to consistently deliver Haven’s Standards of Excellence. They role model and coach to Haven’s Mission and Values for the betterment of guests and one another. They are humble and seek opportunities to develop themselves and their store team for the long term growth and success of HHC.

Your Impact

• Deliver Haven’s Standard of Excellence by setting direction with Shift Leads, Trainers and Team Members to deliver quality food and great guest experiences across all areas of the restaurant.
• Live HHC mission and values to ensure the culture outlined is seen, heard and felt.
• Support the General Manager with team development by hosting the training of new hires in varying roles for their home store and new store openings.
• Role model and coach Team Members, Trainers and Shift Leads to uphold Haven Standards of Excellence, policies outlined in the HHC Team Member Handbook.
• Be connected to Shift Leads, Trainers and Team Members by maintaining open communication channels, recognizing positive performance, and supporting them through both exemplary and challenging times.
• Support the General Manager to increase profitability through resource management and implementing procedures to promote sales growth, reduce costs, and increase productivity.
• Maintaining a work environment that ensures inclusivity and promotes team safety.
• Supports the General Manage by executing action plans to close gaps on established goals or the need to implement company initiatives or changes.
• Ensures all Haven food safety standards and cleanliness standards both inside and outside of the restaurant.
• Other duties as assigned by their direct manager.
• Must be able to stand for long periods of time up to 8 hours.
• Must be able to lift up to 25 pounds and on occasion up to 50 pounds.

Responsibilities

Staffing & Scheduling - Working in conjunction with the GM

• Staff Management
• Lead a crew of up to 8 Team Members and Trainers
• Ensures breaks are taken by all staff members on scheduled shifts
• Rewards, recognition and appreciation
• Reporting staff issues to GM and/or leadership team
• Schedule Management
• Update and publish schedules on a weekly basis
• Audit time clock entry management

Teaching & Training

• Team member and Shift Lead training
• Coach and redirect Team Members as needed to uphold Haven’s Standards of Excellence and Mission and Values

Sales & Inventory

• Daily sales tracking
• Place orders using a par system for perishable and nonperishable goods for the store.
• Oversee and audit food prep par management and inventory levels alongside the management team

Operations & Continuous Improvement

• Floor management during scheduled shifts as Manager on Duty
• Role modeling and ensuring exceptional guest experience
• Cash management
• Track completion of opening and closing checklist
• Ad hoc & routine full team communications (pre-shift and shift hand off meetings)
• Audit restaurant processes to ensure standards of work of met
• Assist store readiness for key inspections
• Tasks as assigned by the General Manager or Senior Leadership team

Day In The Life

• Monday- Sunday availability | 45-55 hours/week | Assistant General Managers ideally have two days off per week.
• Anticipated schedule: closing 1-2 nights per week (2pm to 10:30 pm).
• Weekly Store Leadership Team Meetings.
• Time Expectations: During the training period (6 Weeks) you will accelerate through all roles within the restaurant before progressing to the different responsibilities of the Assistant General Manager. As you see how all of these pieces fit together, you will learn how to think and what to look for when it comes to running all aspects of the operation.
• The Assistant General Manager role is a growth position with opportunities to develop into the role of General Manager.

Compensation and Job Benefits

• Salary starting at $50,000 - 60,000
• PTO - 10 days paid time off (Non-Consecutive weeks)
• Sick Time - 5 days
• Health Benefits after 90 days of employment
• 401K with matching after 6 months
• Participation in Quarterly Bonus plan
• 20% off Food and Merchandise
• $12 Daily Shift credit to spend on food
• Uniform – 2 HHC shirts and an HHC hat
• Shoes for Crews
• Team Member Referral Bonus - $1000
• 6 weeks of training

REQUIREMENTS

Haven Hot Chicken is one of the first fully dedicated Nashville Hot Chicken concepts in New England, founded by local restaurateurs Rob LaTronica, Craig Sklar, Jason Sobocinski and Etkin Tekin in the fall of 2020. Serving chicken and vegetarian options ranging from not spicy to very spicy, the menu is rounded out by traditional southern sides.

Haven’s menu lists five levels of heat so that guests can experience authentic Nashville Hot Chicken and Not Chicken flavor. After several trips to Nashville and hundreds of test recipes obsessing over every last detail, Chef Rob honed his recipe for the perfect piece of chicken, the Haven recipe.

Haven Hot Chicken currently operates 6 locations within the state of Connecticut and has aggressive expansion plans. If you are interested in joining a fast growing organization and becoming member of our Fuego Fam, you should apply.