Assistant Front Office Manager

Voted Top 15 NYC hotels in 2022 by Travel & Leisure, our award-winning hotel is just steps from Fifth Avenue, Times Square, Broadway, and Bryant Park. Grand Central Station and most subway stops are a short walk making a convenient commute.

Our 398 spacious, luxurious guest rooms include 52 suites and provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Job Title: Assistant Front Office Manager

Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities
• Salary Range: $60,000.00 - $65,000.00 / Year

What you will be doing:

The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit:

• Ensures that all Front Office Policies and Procedures are adhered to
• Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests
• Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience
• To understand and promote the hotel’s and departmental vision
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
• Develop and maintain standards for the department, while adhering to Accor’s standards
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles
• Ensure that all Front Office team have the supplies needed to perform their duties
• Communicate and liaise effectively with other leaders in the department and hotel
• Creates an environment that allows Ambassadors to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Responsible to balance operational, administrative and Ambassador needs
• Responsible for ensuring consistency in exceeding guest service expectations
• Energize the brand by promoting our Guest loyalty program: Le Club
• Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
• Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
• Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Ambassadors

Your experience and skills include:

Candidate must possess a minimum two-year experience in a supervisory role in an upscale hotel along with strong organizational skills and the ability to work independently. Excellent verbal and written English skills; second language a plus, French preferred. Excellent interpersonal, communication, organizational, and computer skills. Willingness and ability to work a flexible schedule to meet business demands. Assist with additional projects or requests as needed.

Visa Requirements:

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/

All your information will be kept confidential according to EEO guidelines.