Assistant Front Office Manager

Crowne Plaza Albany - The Desmond Hotel is a well-established organization ranking in the top 5 Crowne Plaza Hotels in the country.

We are seeking a candidate to join our successful team of hospitality professionals as Assistant Front Office Manager. This is an excellent chance to join our team and take advantage of training programs and advancement opportunities that are available with us! Position includes Excellent Pay as well as an outstanding benefit package 401k with match; PTO; Free Daily Employee Meals; Travel Benefits with IHG Hotels worldwide; FREE CDTA Bus Pass; Employee Recognition Programs).

We are excited to hear from you about your interest in this opportunity!

Visit desmondhotelsalbany.comto learn more about our magnificent Hotel.

Assistant Front Office Manager responsibilities include:

· Train and develop the Front Office Representatives to ensure the guest check in and check out procedure is efficient, courteous and professional.

· Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.

· Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.

· Coordinate all groups requiring pre-keying and/or pre-assigning room locations.

· Conduct change of shift staff meetings with Front Desk Agents and Bell staff.

· Requirements:

· Knowledge of Property Management Systems, such as Opera.

· Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment.

· Ability to handle stressful situations in a calm, professional manner and exhibit good judgment.

· Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.

· Strong interpersonal skills; ability to get along with diverse personalities, tactful and flexible.

· Associates degree in hotel/restaurant management or related field or equivalent experience.

Crowne Plaza Albany -The Desmond Hotel is an Equal Opportunity Employer, and we encourage all qualified candidates to apply.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person