Assistant Director Of Student Support

WHAT WE’RE LOOKING FOR

Baylor University’s School of Social Work is looking for a collaborative, organized candidate to fill the Assistant Director of Student Support position. This Position will heavily collaborate with the Program Leadership and Student Support teams to ensure student success.
A bachelor’s degree, two years of relevant work experience, and an active Christian faith are required.
A master’s degree, four years of relevant work experience, and an active Christian faith are preferred.
A combination of education and work experience will be considered in lieu of the required degree and/or years of experience.

ADDITIONAL PREFERRED SKILLS

• Excellent interpersonal skills and understanding faculty, staff, and student needs.
• Professional, service-oriented demeanor.
• Event management experience in conference planning, travel arrangements, and office supplies.
• Quick thinker with superb attention to detail and organizational skills.
• Ability to multitask and prioritize daily workload.
• Scheduling and maintaining calendars.Experience working in academia is preferred.
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• All students are contacted regarding their enrollment and academic requirements.

• All transcripts and documents for the academic and clinical programs are obtained from students.
• All student records are updated with LOAs, new Plans of Study, extended graduation dates, and program withdraws.
• Program policies, rules, and procedure
• Problems with registration schedules
• Petition/waiver process
• Other Baylor offices such as financial aid, registrar, and OALA

ABOUT US

Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. As a religious educational institution, Baylor is lawfully permitted to consider an applicant’s religion as a selection criterion. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply.

• Manage and oversee the Student Support team for student success and retention.
• Supervise the Graduate Academic Support Specialists by ensuring that:
• Manage and resolve (when possible) escalated student issues related to
• Place and release registration holds each trimester based on student completion of current enrollment needs.
• Create and organize student engagement events, newsletters, and media posts for academic and social outreach.
• Maintain academic education databases and all student files.
• Contribute information and student data to strategic planning, program assessment, and data reviews for university and program accreditation requirements.