Address
Form of workWhat We're Looking For
A bachelor's degree, two years of relevant work experience, and a Christian faith are required. A master's degree and four years of relevant work experience are preferred.
This position may or may not be considered for remote work - the final decision will be made by the business unit. There are openings in multiple business units across the University. A combination of education and work experience will be considered in lieu of the required degree and/or years of experience. Applicants must be currently authorized to work in the United States on a full-time basis.
What You Will Do
- Manage and oversee the Student Support team for student success and retention
- Supervise the Graduate Academic Support Specialists by ensuring that:
- All students are contacted regarding their enrollment and academic requirements
- All transcripts and documents for the academic and clinical programs are obtained from students
- All student records are updated with LOAs, new Plans of Study, extended graduation dates, and program withdraws
- Manage and resolve (when possible) escalated student issues related to
- Program policies, rules, and procedure
- Problems with registration schedules
- Petition/waiver process
- Other Baylor offices such as financial aid, registrar, and OALA
- Place and release registration holds each trimester based on student completion of current enrollment needs
- Create and organize student engagement events, newsletters, and media posts for academic and social outreach
- Maintain academic education databases and all student files
- Contribute information and student data to strategic planning, program assessment, and data reviews for university and program accreditation requirements
Additional requirements:
- The position requires significant contact primarily with the program leadership and Student Support team.
- Advanced knowledge is required in planning and completing assignments, resolving conflicts, and coordinating work for students completing their academic education experiences.
- Demonstrates confidence in interpersonal communication and teamwork including ability to work independently and as a team member.
- Demonstrates knowledge of correct business practices and correspondence including English grammar, composition, spelling, and punctuation.
What You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
Explore & Engage
Learn more about Baylor and our strategic vision, Illuminate. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!
